Using the BT Smarthub 6 on a Plusnet Account

[#1]

Oki doki. Done that. Now have a solid amber light and connecting still going on. Does it sound correct now?

[#2]

Ok. I did that. Credentials are saved. I pressed connect on the iPad and then connected the DSL but no joy. Just have a solid orange light on the hub and no connection. What the chuff have I done wrong?

[#3]

@sju68  I suggest you  plug your plusnet one hub back in and log on.  If that works, try the BT hub again.

[#4]

This is the exact issue I am having. I put mine down to a faulty BT hub and have ordered another to try.

Maybe for some of us the line just won’t work?

[#5]

Thank you to @Baldrick1 for a helpful and proactive post. I found a new (well, "2nd hand" but unused) Business Smart Hub on Ebay for 30 quid delivered and thought it worth a punt, having struggled for long enough with WiFi on the standard Plusnet routers (Hub Zero and Hub One). These instructions made the initial setup a breeze, and so far, so good.

One question springs to mind though... I see this model offers Guest WiFi. In princple, it would be useful to be able to let someone visiting my home get a network connection without having to dish out my home network details. But I don't like the idea of just having an open connection for anyone nearby to hop onto without credentials, that would seem a bad idea. So is there no way of having a dedicated Guest WiFi network that is password protected? Or is that the idea of the BT WiFi option (albeit intended for businesses rather than home users such as me)?

[#6]

---

@sju68 wrote:
Ok. I did that. Credentials are saved. I pressed connect on the iPad and then connected the DSL but no joy. Just have a solid orange light on the hub and no connection. What the chuff have I done wrong?

---

Things to try:

1.  Are you using the correct username and password? Have you checked by using them to log into the member centre?

2. Have you added @plusdsl.net to your user name?

3.  Have you got any special characters in your Plusnet password? If so go into the member centre and change it to only alpha numeric ones. Ignore the Plusnet comment about special ones.

[#7]

@Larches 

This is a business modem/router and the Guest WiFi is totally open. This is popular in pubs, coffee bars etc so that free WiFi can be offered to customers.

This hub does not provide password protected WiFi channels as found on some residential routers.

[#8]

That's a real shame, but thank you for confirming.

[#9]

@Baldrick1 reading above I asked myself a question. Should it be the BT business Smart hub 6 that I be trying?
I think I have just bought a BT smart hub 6 and not the business one.

[#10]

@Shaunwood 

Logging a Smarthub onto the Plusnet servers is exactly the same for all models.

[#11]

@Baldrick1 ok. My replacement should be here any day (if Hermes ever decide to deliver it) so hopefully this one works.

[#12]

Quick question and apologies if it has been answered; it's a long thread. Are the BT Smarthub 6 advantages over the Hub 1 only WiFi, or is the modem better too? I've been using the Hub 1 as a modem, linked by ethernet to my Tenda mesh network for WiFi. Would the Smarthub 6 offer any advantages in this setup?

[#13]

@Baldrick1 I finally have mine working. My second router arrived and following the same instructions as yours (which the seller supplied including a WhatsApp number for tech support) I was able to connect straight away. Incidentally my Plusnet router has failed today and will not connect so I will be insisting on a replacement as it’s faulty.

Thanks for all your help.
WiFi seems a bit stronger and love the ability to kill the lights at night.

[#14]

Hmm...been dropping out a fair bit lately. Just lost connection a few mins ago (Hub glowing green) and this was event log entries. I powered off and on again to restore. Any insights from this from those more technically astute? Thanks David

11:31:26, 19 Aug.

wl1:IGMP join received for group 224.0.1.60 on interface wl1

11:31:23, 19 Aug.

wl0:IGMP join received for group 239.255.3.22 on interface wl0

11:31:21, 19 Aug.

wl0:IGMP join received for group 239.255.3.22 on interface wl0

11:31:21, 19 Aug.

wl0:IGMP join received for group 239.255.255.251 on interface wl0

11:31:19, 19 Aug.

eth3:IGMP join received for group 234.81.130.251 on interface eth3

11:30:46, 19 Aug.

BR_LAN:The DHCP options that are offered by the device (id:9): DiscoverOptions: 53,61,57,60,12,55 | DiscoverOption55: 1,3,6,15,26,28,51,58,59,43 | RequestOptions: 53,61,50,54,57,60,12,55 | RequestOption55: 1,3,6,15,26,28,51,58,59,43 | HostName: Galaxy-A10s | VendorId: android-dhcp-10

11:30:46, 19 Aug.

:DHCP Confirmation of Request

11:30:24, 19 Aug.

wl1:IGMP join received for group 224.0.1.60 on interface wl1

11:30:16, 19 Aug.

wl1:IGMP group 224.0.1.60 on interface wl1 started by 192.168.1.233

11:30:16, 19 Aug.

wl1:IGMP group 224.0.1.60 on interface wl1 by 192.168.1.233 requested

11:30:16, 19 Aug.

wl1:IGMP join received for group 224.0.1.60 on interface wl1

11:30:12, 19 Aug.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

[#15]

---

@Uncle_Tupelo wrote:
I've been using the Hub 1 as a modem, linked by ethernet to my Tenda mesh network.

---

Sorry but you can't use a Hub One as a modem. Either you are using your mesh units in Access Point mode or you are double NATing your connection.