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release MAC binding

Diquarto
Newbie
Posts: 4
Registered: ‎02-07-2024

release MAC binding

Hello!

I am trying to set up a Ubiquiti router and have been advised that I need to check whether MAC binding is configured and if so, get it released. The help desk suggested I post here for help with this and so I would be very grateful if anyone can suggest what I am to do next.

Many thanks in advance!

 

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 16,198
Thanks: 6,179
Fixes: 447
Registered: ‎30-07-2007

Re: release MAC binding

@Diquarto Plusnet don't use MAC binding.

Your WAN connection needs to be set for PPPoE with your Plusnet username & password. Username is <accountname>@plusdsl.net and password is the one used to access the Plusnet account at https://www.plus.net/member-centre/login.

Assuming you're either on Full Fibre i.e router connected to the ONT or on normal Fibre i.e connected to a VDSL modem , then you need to make sure that VLAN ID is dsiabled on the Ubiquiti

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Diquarto
Newbie
Posts: 4
Registered: ‎02-07-2024

Re: release MAC binding

Hi MisterW,

Thank you so much for your reply!

Ummm, so I'm a bit lost - if Ubiquiti said I need the MAC to be released and PlusNet don't use MAC binding then there must be another reason for the new router to not be speaking to the modem?

Any further advice greatly appreciated!!

 

Diquarto
Newbie
Posts: 4
Registered: ‎02-07-2024

Re: release MAC binding

Thanks again MisterW!

 

 

dvorak
Moderator
Moderator
Posts: 29,716
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: release MAC binding


Moderators Note


This topic has been moved from Broadband to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MisterW
Superuser
Superuser
Posts: 16,198
Thanks: 6,179
Fixes: 447
Registered: ‎30-07-2007

Re: release MAC binding

@Diquarto so did setting the PPPoE connection sort the problem ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Diquarto
Newbie
Posts: 4
Registered: ‎02-07-2024

Re: release MAC binding

I will try this evening and let you know!

Thank you so much for your help.

paulcounter11
Newbie
Posts: 1
Thanks: 2
Registered: ‎02-07-2024

Re: release MAC binding

Hi @MisterW,
I am just replying on behalf of @Diquarto. That "turn off your VLAN" advice was perfect. Fixed the problem straight away. If you ever find yourself in Carlisle, we owe you a beer.
Thanks