1 Month and counting ......

[#1]

After a Month of this I thought I was getting somewhere but apparently not!
I have now had 2 articles in the local press, I have contacted CEOs of all companies involved twice, my local MP is on the case and the action taken? Nothing!!!
I have been contacted by a "Complaints Advisor" from Plusnet and initially it sounded promising, advised that BT where going to do the pole work for completion on the 26th Feb. I told him this was unacceptable and he agreed and promised he would push BT to get the work done sooner and would update me on a daily basis. The last update I had was on Friday 19th and have chased every day since just to be told that there is no update from BT.
No work has yet been done and Tomorrow is the 26th!!!

[#2]

That's what happens when there is a monopoly such is OR, regardless of any type of external pressure it's a case of 'You can't tell us what to do, we will do it when we're ready'.
They're maybe not bowing to the pressure simply because it was a provincial paper with a limited reader base, thus limiting the 'bad press' exposure, but the TV stations do like a good 'underdog' story, maybe they should be your next port of call.

[#3]

I was thinking the same - I've just checked and there's no comments open on the BBC's main story about the OFCOM report.
Contacting Sky News might be a good move - they would be more likely to run a story about dire OpenReach performance.
http://news.sky.com/story/1648301/ofcom-bt-must-open-up-its-openreach-network is open for comments.

[#4]

Any sign of the engineers yet, as today's the day, not only for the Teddy Bears picnic but you get your pole replaced.

[#5]

Ah, they may replace the pole today but it will be another three weeks before they send someone to attach any wires to it!

[#6]

Well I have been assured that they are doing the pole and cabling Today 
Not sure I believe that, however when I drove past at about 8:30 there was an Openreach van (with cherry picker) there, engineer reading newspaper
So we will see.

[#7]

Man with cherry picker will be to attach the wires. He will probably get fed up waiting and go away shortly before the lorry comes with the new pole!

[#8]

Well i am amazed!!!
We're back online 
Speed could be better, was 3Mbs ish before fault, wich is not bad on 3Km+ of copper:
Line state: Connected
Connection time: 0 days, 02:05:02
Downstream: 920 Kbps
Upstream: 483.8 Kbps

[#9]

That's good news and a lot better than being offline!

[#10]

Just looking through the event log on my router and before the fault I was getting:
15:07:38, 23 Jan. ( 110.090000) DSL noise margin: 6.00 dB upstream, 3.00 dB downstream
15:07:38, 23 Jan. ( 109.620000) DSL line rate: 903 Kbps upstream, 3703 Kbps downstream
an now I have got:
00:34:35, 27 Feb. (37948.330000) DSL noise margin: 6.30 dB upstream, 2.70 dB downstream
00:34:34, 27 Feb. (37947.860000) DSL line rate: 472 Kbps upstream, 1015 Kbps downstream
Is there any way of resetting this or is it just a matter of waiting?

[#11]

Please post the router stats.

[#12]

Quote from: Townman

Please post the router stats.

Is this what you mean?
1. Product name: BT Home Hub
2. Serial number: [Removed]
3. Firmware version: Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 30/10/15
4. Board version: BT Hub 4A
5. ADSL uptime: 0 days, 05:21:59
6. Bandwidth: 471 / 1048
7. Data sent/received: 11.4 MB / 241.8 MB
8. Broadband username: *********@plusdsl.net
9. BT Wi-fi: No
10. 2.4 GHz Wireless network/SSID: **********
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID: *********
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic (Smart Wireless)
18. Firewall: Default
19. MAC Address: 18:62:2c:17:f9:e8
20. VPI/VCI: 0 / 38
21. Modulation: G.992.5 Annex A
22. Latency type: Fast
23. Software variant: -
24. Boot loader: -
[Moderator's note by Mike (Mav) removed router serial number from public forum]

[#13]

Darn it, a useless BTB HH4 disclosing no useful line data to indicate any potential issue with a BT line....

[#14]

Seeing this in log every 10 or so hours :
23:24:10, 27 Feb. (120123.170000) PPP LCP Send Termination Request [User request]
And the speed is renegotiated, was going up slowly but is now coming down (down to 870kps now) is this normal?

[#15]

This might be due to your neighbours router / modems doing the same as you may all came on line on the same day or time if left on.