+1 for automated message in light of the recent outage 11/10/2014

[#1]

It made a refreshing change to be greeted with the informative message, as opposed to waiting in-line for X - amount of time for a human being
I hope this is the way forward, as it clearly shows that PN are listening to the customers request(s)

[#2]

Hi TORPC
Glad to hear you're liking the automated message (despite the rubbish circumstances for hearing it)
Something we're certainly looking to utilise more and not just in situations such as a service drop.

[#3]

agree with that

[#4]

How do you sign up for this?

[#5]

You don't
It is what you get when you phone in - option 2

[#6]

I didn't even have to choose Option 2, it was there straight away.

[#7]

Update:
Dial 0800 4320 200 & it is there instantly,
As OJ stated option 2 that was earlier

[#8]

It is definitely a move forward. 

[#9]

Sadly, the message is currently not on the PN Service Status Line (0800 917 6714,)
Is this also going to be an option to be utilised in the future ?

[#10]

The service status line was meant to be fully utilised from the 18.09.14.
Obviously this has not happened, as no one at PN can be bothered
http://community.plus.net/forum/index.php/topic,132782.msg1160112.html#msg1160112
Regards
Mike

[#11]

Quote from: TORPC

Sadly, the message is currently not on the PN Service Status Line (0800 917 6714,) Is this also going to be an option to be utilised in the future ?

Sorry about that folks, I'll take a look into this and see what went wrong with updating this line with the message.

[#12]

Cheers Adam

[#13]

Not a problem TORPC,
After a bit of chasing I've managed to speak to a couple of different people who'll be chasing this up for me tomorrow so I'll post back here as soon as I have something substantial to share on the number. This should certainly now be in use and operational so something hasn't happened along the line. Pretty sure it should be a quick fix regardless of the reason so I would expect it to be functional the next time it's required. 

[#14]

Nice one, & cheers again

[#15]

It will be interesting to see the response which I hope isn't just another "it's on the list of things to do" !