A Brilliant Support Team

[#1]

I have just been introduced to the wonderful world of Broadband via Plus Net on the advice of a friend.
I cannot get over how amazingly helpful and cheerful the Support Team are, especially when dealing with er, girlie type questions. Being extremely non-technologically minded, and having no-one else here to ask, they are my only port of call.
Having just come off the phone to Oliver in the Customer Services office, I felt I really must praise him and all the team I have spoken to in the past for their help, joviality and patience.
Gold Stars all round!

[#2]

Welcome aboard, glad it's all going well so far 

[#3]

Welcome aboard.
It might get through, but there is a "Row" going on in another thread about not putting the CSV's names in threads. Looks OK to me but lets wait and see.

[#4]

Yes, welcome aboard and hope that you continue to enjoy your broadband, hopefully trouble-free. It makes me remember when I first got broadband - I was absolutely delighted (and still am really although the newness has worn off now).
Nice to see a newbie in the forum.

[#5]

Quote from: pierre_pierre

It might get through, but there is a "Row" going on in another thread about not putting the CSV's names in threads. Looks OK to me but lets wait and see.

This is not the place for a detailed discussion on the subject, but I can't see anyone complaining about singling someone out for praise.
Welcome, wey8207.

[#6]

This (agent's names) is being discussed but this post from Ian Wild http://community.plus.net/forum/index.php/topic,70664.msg565605.html#msg565605 fairly well covers this situation

Quote

PS - I don't see a problem with first names being used at all

[#7]

While this is not directed at any particular individual at Customer Services, in fact in the 10 years I have been a Madasafish customer I have always held the support in high esteem, but alas, as my last experience proves, things can go pear shaped and leave us banging our heads off a wall.
But having said that it still wasn't as rage inducing as some other ISP companies I could name.