A very unhappy long standing customer

[#1]

Maybe the lose on me but gain on others who on cheaper market.  So everyting levels out in the end.  This is how I think Plus net should do it treat all customers EQUAL not market area this is what I find wrong..
If I sold you a Car you expect to get it the same price I sell to everyone else so why the services from plusnet not the same

[#2]

your car analogy is incorrect, not everyone pays the same. most large retail companies operate differential pricing depending on market.
to turn it around would you be happy to foot the bill for other peoples subsidised broadband?

[#3]

Ultimately, every company's product design is their own choice and we have elected to go with the way that we do things.
I'm genuinely sorry that this didn't work in your situation and wish you the very best in the future.

[#4]

OK folks..
I keep out of this thread now it can be close. Well infact leave it so other people know what happening it appear alot of unhappy customers here at the moment what a surprise

[#5]

Adding to this it appears customer services don't know what being offered this added sour grapes. 
Via twitter was told I can have BB cheaper than what I was offered via ticket bit strange

[#6]

Hi,
Thomas who has been dealing with your account is going to[ respond to your ticket. Shouldn't be too long.

[#7]

Nothing as of yet

[#8]

And still nothing.
So that not is not sooo sooon hmmm unless it end of his work hours and I hope to hear tar

[#9]

It was supposed to get picked up today, I'll chase this up first thing in the morning.

[#10]

Thanks Chris look forward hearing back
Cheers

[#11]

That's been sorted for you now
Let me no if there's anything else.

[#12]

Thanks got it
Just a shame no one knows what being offered I get a offer via twitter and the guy Thomas via ticket hasn't a clue it feels how can anyone trust plusnet?
It worrying

[#13]

Check again, it should be updated for you.

[#14]

Sorry late reply
Thanks for chasing it up
For everyone info who watching this I am still trying to come to agreement

[#15]

Quote from: James

BT don't differentiate between markets in their pricing. They will actually lose money by having you as a customer for the first 12 months. Just providing a broadband service to you will cost us ~£8.50.  That doesn't factor in usage, staff/building costs, etc. That's just to provide a broadband connection with no usage allowance.

Interesting, i assume PN are also losing money for the entire 12 month broadband contract of customers who signed up for the unlimited package at 8.50 a month, when the promotion was on.
Regards Mike