At my wits end......
Hi penfold,
I'm just wondering out of curiosity if you've been able to give this a try yet?
I've checked your connection logs, things are still looking pretty stable and I can only see 4 drops in the past 7 days.
I'm just wondering out of curiosity if you've been able to give this a try yet?
I've checked your connection logs, things are still looking pretty stable and I can only see 4 drops in the past 7 days.
Hi adam. i appreciate you asking for feedback. No I havnt tried this yet. My idea is to see what things are like next week, currently on 5days+ uptime with no sync drops, and a very stable connection. After this, I intend to reintroduce the Homeplug, to a different socket, with a longer length of RJ45 (its cheaper than the mains filtered extention 
) If this is Ok, then I think we are solved. If not, i will try the mains conditioner. If this dosnt work as well, then I am stumped, but will try gong back to this setup, and running a long length of RJ45 to the cupboard below the attic room, there the main decktop is, and where i have a small unmanaged switch, as there are 4 LAN connectors in the attic. Its not unfeasable to do this, its just a bit timeconsuming..... I will keep you updated. Interestingly, a chap rang me today, and left me a voicemail, stating the connection is stable with no drops for 2 days, even though my router tells me its 5 days. i will leave ticket open over the weekend, and see what happens, if all OK will close. Its also been raining here, so that probably rules out a wet joint as the problem.
) If this is Ok, then I think we are solved. If not, i will try the mains conditioner. If this dosnt work as well, then I am stumped, but will try gong back to this setup, and running a long length of RJ45 to the cupboard below the attic room, there the main decktop is, and where i have a small unmanaged switch, as there are 4 LAN connectors in the attic. Its not unfeasable to do this, its just a bit timeconsuming..... I will keep you updated. Interestingly, a chap rang me today, and left me a voicemail, stating the connection is stable with no drops for 2 days, even though my router tells me its 5 days. i will leave ticket open over the weekend, and see what happens, if all OK will close. Its also been raining here, so that probably rules out a wet joint as the problem.
Hi penfold,
Having checked your logs now I can see nearly 5 days of uptime according to our logs at present so this what you were told on Friday would have been right according to what we can see from here. It is worth bearing in mind that our logs will not always match up with what your router displays.
If you can, do let us know how things go in this setup compared to when you use home plugs and the power conditioner as we'd be most interested to see if there has been any improvement.
Having checked your logs now I can see nearly 5 days of uptime according to our logs at present so this what you were told on Friday would have been right according to what we can see from here. It is worth bearing in mind that our logs will not always match up with what your router displays.
If you can, do let us know how things go in this setup compared to when you use home plugs and the power conditioner as we'd be most interested to see if there has been any improvement.
I am sorry to say, its all gone pete tong again......
When i got home, the router reported that it had resynced over 140 times today. Attenuation has increased to 49dB, from the stable 44.5, which again stinks of a high resistance fault. It rains overnight here, then dry during the day, I again wonder of a faulty joint. I think we have proved beyond resonable doubt, that the fault lies away from my premises. Rebooted router tonight, and 1st reboot the router resolutely refused to sync at all. Powered down for 10mins, and eventually got the thing to sync up, albeit at a very poor rate for my line, and SNR now 18.9dB. Stats before the reboot below and stabs after as well.
Whats the next step Adam, as I closed the ticket, I was that sure it was fixed..... I am going to give BT one last chance to sort this out, and then I will try Skys LLU, as if its the ADSL2 exchange equipment, then this would negate this. I REALLY dont want to have to resort to this, but all I want is a decent stable connection, its not that much to ask of BT.
Also if I get engineers like glloyd, I will be apt to throw them off the premises
EDIT.
My wife mentioned last night that BT engineers vans have been around the estate, is it possible to find out if I have been pair swapped, back to a dodgy one again?, to fix someone elses issues......
When i got home, the router reported that it had resynced over 140 times today. Attenuation has increased to 49dB, from the stable 44.5, which again stinks of a high resistance fault. It rains overnight here, then dry during the day, I again wonder of a faulty joint. I think we have proved beyond resonable doubt, that the fault lies away from my premises. Rebooted router tonight, and 1st reboot the router resolutely refused to sync at all. Powered down for 10mins, and eventually got the thing to sync up, albeit at a very poor rate for my line, and SNR now 18.9dB. Stats before the reboot below and stabs after as well.
Whats the next step Adam, as I closed the ticket, I was that sure it was fixed..... I am going to give BT one last chance to sort this out, and then I will try Skys LLU, as if its the ADSL2 exchange equipment, then this would negate this. I REALLY dont want to have to resort to this, but all I want is a decent stable connection, its not that much to ask of BT.
Also if I get engineers like glloyd, I will be apt to throw them off the premises
EDIT.
My wife mentioned last night that BT engineers vans have been around the estate, is it possible to find out if I have been pair swapped, back to a dodgy one again?, to fix someone elses issues......
Hi penfold,
I'm sorry to hear that this has flared up again. We'll certainly do all we can to push this back to BT and get this dealt with as urgently as possible.
To start off with can we please ask that you complete a fault checker form for us at https://faults.plus.net once complete please update me either this thread or PM and I will get our faults team straight on the case with testing and raising a new fault. Also at that point I will obviously ensure that we are keeping in mind the previous history of this issue.
We will look into your suggestions about what you believe may be causing the fault. We will also do what we can to avoid it as an eventuality but we need to set an expectation that there may at some point be a request for a visit as it is a part of the faults process which cannot always be avoided I'm afraid.
I'm sorry to hear that this has flared up again. We'll certainly do all we can to push this back to BT and get this dealt with as urgently as possible.
To start off with can we please ask that you complete a fault checker form for us at https://faults.plus.net once complete please update me either this thread or PM and I will get our faults team straight on the case with testing and raising a new fault. Also at that point I will obviously ensure that we are keeping in mind the previous history of this issue.
We will look into your suggestions about what you believe may be causing the fault. We will also do what we can to avoid it as an eventuality but we need to set an expectation that there may at some point be a request for a visit as it is a part of the faults process which cannot always be avoided I'm afraid.
penfold,
We hear what you are saying but really don't want to comment on what may or may not be the root cause of the issue until BT have at least begun to look at this again for us.
Let us know as soon as you can when you have completed the fault checker and we'll get this assigned to a member of our faults team.
We hear what you are saying but really don't want to comment on what may or may not be the root cause of the issue until BT have at least begun to look at this again for us.
Let us know as soon as you can when you have completed the fault checker and we'll get this assigned to a member of our faults team.
Good morning,
Yes as things stand this could be a phone fault. Before we can go down that route can you please try an alternate handset with all other devices unplugged from the line for us?
Yes as things stand this could be a phone fault. Before we can go down that route can you please try an alternate handset with all other devices unplugged from the line for us?
