At my wits end

[#1]

No (fibre) broadband service for almost a week Finally get an appointment for a BT engineer to visit today, I take the morning off work, and guess what?  No show by the engineer.  No call, no explanation, no idea where I now stand.

[#2]

I'm really sorry to hear about that. I can appreciate your frustration completely, I'm going to start looking into this now so I'll make sure we get back to you with an update as quickly as we can.

[#3]

Another day without broadband, another 'phantom' BT engineer visit.  Beyond a joke..:

[#4]

Hi there,
As per our chat earlier I'm sorry about the issues you've had so far and especially the engineer (that was not booked) that apparently visited today and didn't.
As mentioned I don't want to make any promises until I can be sure that the problem which caused the appointment that was booked for the 5th to fail has been cleared.
I hope to be able to update you again about that tomorrow.

[#5]

Thanks Adam, but the fact that we are still at the 'hoping' stage after a week with no service speaks volumes.

[#6]

Hi manero,
I'm sorry this is still ongoing. I've just passed the fault back for more investigation and would be more than happy to push for a replacement engineer appointment if you could let me know when you're available - or should I just book the first one available?

[#7]

Please book the first one available - today if at all possible.