BT Appointment not cancelled, no engineer showed up, no response from PN
*bump* 
Okay...
...but the download speed wasn't really the issue - the upload speed is. Sorry if that was unclear from my previous posts (didn't think it was, but I guess you people are likely very busy).
Summarising in quotes:
...but the download speed wasn't really the issue - the upload speed is. Sorry if that was unclear from my previous posts (didn't think it was, but I guess you people are likely very busy).
Summarising in quotes:
Quote from: jelv If you are on a 21CN exchange you can ask for your upload speed to be uncapped which may come at the sacrifice of a little of your download speed - you'd probably get approaching 1mbps.
Quote from: userfriendly So... ...what do I have to do to have my upload speed uncapped as jelv suggested?
userfriendly,
You'll just need to raise this issue as a fault with our support team.
Please go to: http://faults.plus.net to report this. I'll make sure it gets looked at once its been reported.
Adam
You'll just need to raise this issue as a fault with our support team.
Please go to: http://faults.plus.net to report this. I'll make sure it gets looked at once its been reported.
Adam
Oh, right. Sorry, it sounded more like a "feature request" than a fault to me, seeing as upload speeds like this were regarded as normal by other users here.
Will do that right away then. Thanks.
Will do that right away then.
Thanks.
Right. I think I've done that 
First I got this:
Then I tried again, and at the end after finally getting to enter my little text requesting the upload to be uncapped I got this:
Now I can't tell from the "view your question" page whether the actual request after running through all those (in this case irrelevant) questions actually got through.... It's just a row of standard replies with no mention of the request itself.
First I got this:
Quote There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Then I tried again, and at the end after finally getting to enter my little text requesting the upload to be uncapped I got this:
Quote Error
Sorry, An error occured whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later.
Now I can't tell from the "view your question" page whether the actual request after running through all those (in this case irrelevant) questions actually got through.... It's just a row of standard replies with no mention of the request itself.
Adam, I don't know what they were looking at, but it doesn't seem to have been the actual request. 
This is the email I got:
Before I added my request to uncap the upload speed in the fault tracker, as you suggested, the download speed was close to 11 Mbps for a whole day, working perfectly fine that way.
A short time thereafter it dropped again to the initial speed that I got immediately after setting up the router.
Not only was my request not looked at, but I've had a decrease in download speed instead. Not happy!
This is the email I got:
Quote When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 7.5Mbps
Current line speed: 7.15Mbps
You can keep a track of your line speed through our website
Before I added my request to uncap the upload speed in the fault tracker, as you suggested, the download speed was close to 11 Mbps for a whole day, working perfectly fine that way.
A short time thereafter it dropped again to the initial speed that I got immediately after setting up the router.
Not only was my request not looked at, but I've had a decrease in download speed instead.
Not happy!
That's nothing to worry about. Its an automated message and the speeds are based on a line test. As there seems to be a fault the test results won't be accurate.
Ticket 39212483 is back still with the faults team and is under investigation.
Ticket 39212483 is back still with the faults team and is under investigation.
We shouldn't haven't started to charge you until the service was activated, however I can see that there was a charge for line rental, that has now been refunded. The monies should reach your account within the next 10 days.