After reading forum complaints and doing a little research elsewhere on the internet I realise there is a big problem between Plusnet and its engineers ie Openreach. This is a terrible situation when Openreach have the monopoly on the maintenance of the supply cables. We are encouraged to change supplier to get a better deal but when anything goes wrong it's down to Openreach, who simply can't be bothered.
We've been waiting since the beginning of October when a car knocked down one of the telegraph poles that supplies our house. The pole has not been reinstated and we have a temporary connection that has been very unreliable. The cable is on the ground across a forest track and is often driven over. We were given a couple of dates for the repair but nobody turned up. Our internet continually disconnects, the router lights flash all the time, it is very slow, and not good enough to access a lot of web content. Very often our phone line is too crackly to hear anything. Openreach say that because we have a connection we do not have priority. That suggests they will never repair it. We are not allowed to approach Openreach ourselves, and Plusnet is unable to persuade an engineer to come and even make the temporary repair more reliable. To be fair, Plusnet has kept up very good communication with us but appears to have no influence over Openreach.
What a stalemate!
