Billing notices
giro: I've just checked my account. I received the notification under an hour ago and the invoice is already available in View Transactions.
The issue is have Plusnet already submitted this DD request to the bank and if not how long have I got to contact them if there is an error?
The issue is have Plusnet already submitted this DD request to the bank and if not how long have I got to contact them if there is an error?
Quote from: glloyd I feel this thread has been high jacked to make threats against PlusNet. The purpose of my original post was to try to sort out the problem of some accounts not being notified in advance how much will be deducted from their accounts not to start "I'll sue you" rant by some people. Threats and ranting solves nothing, sensible debate may/will.
Quite true glloyd, and as far as I can see the hijacking is by someone who hasn't got a problem - at least not an account problem
Quote from: jelv How long is there between Plusnet sending the email and Plusnet submitting the DD request to the bank? This is the window the user has to get the amount corrected without them having to totally cancel the DD arrangement which is the only course if you use the bank's DD guarantee procedure (you can't stop a single payment).
The payment request gets sent to our intermediary at a similar time to the notification email being sent out. From there it takes 3 working days for the request to reach the customer's bank and for the funds to be debited.
Quote Some time ago someone from Plusnet made a commitment to extend the 3 days - I'm not sure if it was on here on on PUG. I can't find it now. 
Quote from: Mand As a further note we're looking into the DD notification period, with a view to making it longer.
There are no plans to do this during the next batch of billing system refinements. There /were/ but unfortunately the project has been de-scoped quite significantly. Thinking about it the only way I can see it being possible is by not submitting the payment request until several days after the customer's invoice date. This would be a deviation from the way the billing platform has *always* worked.
Quote I also find it interesting that Plusnet's owners give the full 10 days notice!
Completely different code, completely different system.
Quote from: giro I'm entitled to a final written detail bill monthly before any payment is taken
It must arrive to me in a time that if it has errors they can be disputed and the DD canceled at my bank
many banks ask for a minimum of 3 full working days from the receipt of a written letter asking to do so
And what about if you phone them, go into the branch or cancel the instruction online?
Quote from: giro my bill is due to be collected from your DD agent on the 11th
are you prepared to send me a detailed final invoices for my phone and internet use in writing included the final VAT amount s to my mail box
3 full days excluding weekends before the 11th of this month ?
This is not how it works. Your billing date is the 12th. You will receive advance notification of your billing amount on the 12th. We will then send a transaction request to our intermediary. Three working days or so after this (so around the 15th-17th), the request reaches your bank and the funds are debited.
Quote from: giro I will cancel any DD as I've been told not to make any further payments without
having the details in writing prior to any collection of that amount from my account
as a breach of my contract , I will begin looking for a new provider
You *do* get emailed the details prior to the payment being collected from your bank and we are not in breach of contract.
@glloyd, apologies if I've contributed to the hijacking of the thread, are you satisfied your question's been answered?
Quote from: Bob
Quote I also find it interesting that Plusnet's owners give the full 10 days notice!
Completely different code, completely different system.
I don't understand that comment.
I pay my BT phone bill by direct debit. From their website:
[quote=http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=19353&s_intcid=con_intban_Phonecustomermodule_YA_viewbill]An easier way to pay
As well as saving you money, Direct Debit also gives you a choice of ways to pay:
Monthly Payment Plan – you pay a regular amount each month
Whole Bill Direct Debit – your bill is paid in full every quarter
And you also get:
Control – you have ten days to query your bill before payment is taken
Security – you're protected by the Direct Debit Guarantee
Automatic payment – you don't have to remember to pay your bill