Bring back the old Plus.NET ( Quality products, services & customer service )
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Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 10:50 AM
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* Earlier in the year I noticed that standard downloads in the evening (Microsoft updates) were being capped at 35kbps, after many calls indicating that I had a fault (I knew there was not fault after 00:00 this increased 700kps) I was told that I needed to upgrade to the PRO. Why should a customer have to pay extra to have an acceptable download speed, I understand why torrents, music etc are all capped but this was basic system updates.
* I've just checked the products and the PRO package appears to have changed from unlimted to 20GB download allowance, why Plus.NET no longer have an unlimited download package, Virgin, o2 all provide these services ( yes acceptable usage)
* Ticket raised with CS 14hr for a response, still no update. Yet again don't blame this on the weather, any good communications company will have the facilities for their support staff to work from home. I work for a large retailer in their IT dept. and remote working is basic stuff now adays.
* I tried call CS to discuss future, over 15 minute wait at my expense (0845 no.), don't blame it on the weather this is now normal wait times.
Plus.NET wake up and smell the coffee.... your company is going down the pan and I'll be leaving if you don't provide a suitable package at a reasonable price.
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 11:15 AM
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Pro was never unlimited
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 11:15 AM
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Quote from: a18041967 are Plus.NET just the same as anyother ISP now?
......
Plus.NET wake up and smell the coffee.... your company is going down the pan and I'll be leaving if you don't provide a suitable package at a reasonable price.
No its not just you, plus.net used to be the ISP of choice for enthusiastic, now they are no more that just another commodity supplier.
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 11:55 AM
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Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 12:17 PM
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![Lips_are_sealed Lips_are_sealed](/html/@F9AC2D8C2C4C8B1A90221A46DDE6168E/images/emoticons/lipsrsealed.gif)
I remember just how bad Plusnet became in the period before BT took over - horrible speeds, under capacity, etc.
![Sad Sad](/html/@5863905B9AC6EE4F2B28C1A2965ABC0C/images/emoticons/sad.gif)
![Sad Sad](/html/@5863905B9AC6EE4F2B28C1A2965ABC0C/images/emoticons/sad.gif)
However we now have an ISP which meets my requirements for cost and performance - Value in a Market 3 exchange.
![Grin Grin](/html/@D40767E4EBB99989487344F3E42E44B1/images/emoticons/grin.gif)
But I wouldn't be classed as an enthusiast - just a normal user who doesn't do P2P, Usenet or massive downloads - and it appears that this is the market Plusnet are now aiming for.
Yes I use the free website for bits and pieces but for my main website I use 1&1 which is much more suited to my requirements with its unlimited traffic policy and progressive pricing for size.
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 5:30 PM
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According to http://community.plus.net/blog/category/traffic-management/
An extra segment (or two) was lit every fortnight for the last few months.
But nothing at all since November 26th.
Why?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 5:52 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 6:10 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
09-01-2010 6:24 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
11-01-2010 10:05 AM
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Quote (Microsoft updates) were being capped at 35kbps
That's due to the speed restrictions on your account type at certain times of the day, take a look here for the details: http://www.plus.net/support/broadband/products/archive/bbyw/speed.shtml#Option2speeds
Quote Why should a customer have to pay extra to have an acceptable download speed, I understand why torrents, music etc are all capped but this was basic system updates.
We have to limit certain download servers and sites as if we didn't we'd more than likely have to increase prices to allow the extra bandwidth to be paid for.
Quote I've just checked the products and the PRO package appears to have changed from unlimted to 20GB download allowance, why Plus.NET no longer have an unlimited download package, Virgin, o2 all provide these services ( yes acceptable usage)
Pro has never been unlimited, in fact we recently increased the usage allowance on it. It originally had 10GB, we then increased this to 15GB and now it's at 20GB.
Quote Ticket raised with CS 14hr for a response, still no update. Yet again don't blame this on the weather, any good communications company will have the facilities for their support staff to work from home. I work for a large retailer in their IT dept. and remote working is basic stuff now adays.
We have had some staff working from home if they couldn't get into the office, however due to current system restrictions these are not able to take support calls. This means the balance of the support team isn't as good as it could be and therefore some delays are occurring.
Quote I tried call CS to discuss future, over 15 minute wait at my expense (0845 no.), don't blame it on the weather this is now normal wait times.
You can try checking here before calling, it'll give you an overview of how busy we are at varying points throughout the day.
Quote I'll be leaving if you don't provide a suitable package at a reasonable price.
Sorry to hear that, we've always said that our products aren't suitable for everyone, but we try and make them as suited to as many people as possible.
Re: Bring back the old Plus.NET ( Quality products, services & customer service )
11-01-2010 10:57 AM
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Not good!
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