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Broadband Usage stats not available

MisterW
Superuser
Superuser
Posts: 16,049
Thanks: 6,065
Fixes: 437
Registered: ‎30-07-2007

Re: Broadband Usage stats not available

So I have a rough idea of usage but it's not ideal and I do rely on Plusnet's Usage stats to avoid further charges.

@vaper  I understand why you would like the usage stats back, but are you aware that PlusNet have waived all additional usage charges during the current pandemic ? You may still get the warning SMS but any charge should not appear on your bill

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

vaper
Grafter
Posts: 45
Thanks: 6
Fixes: 1
Registered: ‎17-05-2016

Re: Broadband Usage stats not available

Wow ! Thanks  .

Now you come to mention it, I seem to recall being advised of Plusnet waiving additional charges during the pandemic but I had completely forgotten about it.

A very welcome reminder.

Rod

vaper
Grafter
Posts: 45
Thanks: 6
Fixes: 1
Registered: ‎17-05-2016

Re: Broadband Usage stats not available

Ok. Just to round off this topic I've had it confirmed today that Plusnet no longer applies a cap to usage in the 'Value' range of services and for this reason the usage data is no longer available.

Thanks for all your comments.

Rod.