What you have clearly failed to recognise, is that without the relevant information, no-one can be certain why you have been going round in circles and therefore suggest how you can break out of that.
It's now irrelevant as you now have had your response from Plusnet, so we will leave you to it.
In future if you don't want help from the community, it's probably best not to ask "Can anyone tell me..........". Otherwise, if you do, then you need to be prepared to provide some info.
Oh, and I have plenty in my life thanks, even though Townman isn't totally correct about my sleeping habits