Cancellation Problems

[#1]

Quote from: morton18

Well I have checked all my email and I have no record of you notifying me of changes to terms and conditions, plus surely you would need authorisation to change terms and conditions? The only correspondance I had from you was to say I was connected, and then to confirm I'd been charged twice for the same month.   I would like proof you sent me this notification.  It just seems a ploy the whole time to get people in a contract under false pretence then sting them later.

Did you actually check your "postmaster" account, which under the terms and conditions of which you signed up, agreed to check this account regularly?
This is where by default they will send you all emails pertaining to any changes to your terms and conditions and Plusnets general terms of service
Glad you got it sorted out though.

[#2]

Well, I've paid to transfer which is fine, but I'm glad someone at customer support was able to explain in to me and assist me with out being rude.

[#3]

Hi there,
It's not illegal for us to have 18 month contracts, or for any other supplier to. What the recent Ofcom ruling introduced was a *guideline*, which is not mandatory (yet but may well be a year or two down the line), but is aimed at making contracts and charges easier for customers to understand.
We implemented these changes pretty much as soon as Ofcom published their decision.