Chat and screen readers

[#1]

It appears Chat is not compatible with screen readers - see last part of http://community.plus.net/forum/index.php/topic,138400.msg1288042.html#msg1288042
Under the DDA I believe Plusnet should make suitable alternative arrangements available for disabled persons who depend on such a utility to communicate.
Perhaps Plusnet could outline what those arrangements are...

[#2]

Unfortunately PN will reply with their regular SORRY !

[#3]

I think Midnight Caller has an interets in this topic as well. No doubt he will post an update.

[#4]

See Reply #121
I don't think they read what I have written!   

[#5]

Quote

Perhaps Plusnet could outline what those arrangements are...

..or apparently perhaps not.
Just report them and send that on a ticket.

[#6]

PlusNet is pushing ahead with New Help & Support Pages see my comments to HarryB

[#7]

Hi guys
I've just got off the phone with Liveperson, our Chat partner who have assured me that their Chat windows are optimised and designed for screen readers so they were concerned to hear about this.
@Midnight Caller - could you share a little more detail with us about which one you are using & ideally a couple of screenshots to show the experience? Happy to PM my email address so we can chat, too.
Thanks
Liam

[#8]

@Liam Dyson, My screen reader is called "HELP Read"
[Edit]
You can Download a copy from: http://www.bigarchive.co.uk/helpread/index.html

[#9]

Thanks @Midnight Caller - I'll get them to take a look.

[#10]

I do hope that Liveperson don't think "Screen reader" means "person reading the screen"

[#11]

@Liam Dyson, Do you think what you as PlusNet are doing to there customers is wright?
By disregarding the Disability Discrimination Act and superseded by the Equality Act 2010
As stated your Chat facility is not compatible with some screen readers.
Do you want me to take you to court?
[Edit]
I have Open a ticket number: 117386995

[#12]

Gary, while I share your concern about chat and screen readers the latest version of the one you are using seems to be almost 10 years old!
Have you tried other screen readers?

[#13]

@dvorak, I have tried JAWS in the past it was at the time £2000.00, JAWS Home Edition Base Price: £609.84 at the time of currency converted.
I don't have the budget to spend on a top end Screen Reader like JAWS, and I don't have the time to  test out other Screen Readers.

[#14]

why not just try http://www.nvaccess.org/ or http://www.screenreader.net/index.php?pageid=11 as they both seem to work well and are free