Chat using Android phone? (3rd party cookies disabled)
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Chat using Android phone? (3rd party cookies disabled)
08-06-2018 12:21 PM - edited 08-06-2018 9:40 PM
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Is chat supposed to be available using Chrome on Android?
Starting from https://www.plus.net/home-broadband/contact/ simultaneously on my phone and PC I followed the path
- Contact customer services
- Broadband
- My question isn't listed
With 100% consistency it works on the PC and gives "Online chat is currently unavailable.." on Android.
Edit: Chrome version 66.0.3359.158, Android 8.1.0
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Chat using Android phone?
08-06-2018 12:33 PM
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@jelv works for me using Chrome on both an Android tablet and a phone
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Chat using Android phone?
08-06-2018 12:39 PM
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I've just tried again and it is still unavailable.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Chat using Android phone?
08-06-2018 1:47 PM
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@jelv do you have the same issue using a different browser? And have you tried clearing cache and cookies etc from Chrome?
Re: Chat using Android phone?
08-06-2018 2:12 PM - edited 08-06-2018 2:12 PM
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Figured it out (gandalf's post gave me a clue) and using what I discovered got this on my PC:
I had third party cookies disabled.
Why does chat need third party cookies? It is not unreasonable or uncommon for people to have them disabled.
Why isn't there a link from the message shown above to an information page giving reasons why chat may be unavailable?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Chat using Android phone?
08-06-2018 2:17 PM
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Re: Chat using Android phone?
08-06-2018 2:27 PM - edited 08-06-2018 2:28 PM
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Could the pinned post https://community.plus.net/t5/Plusnet-Feedback/Chat-service-availability/m-p/1510365#M80538 be modified to give extra guidance on other reasons why it might not work?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Chat using Android phone?
08-06-2018 2:43 PM
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Hi @jelv, thanks for pointing this out.
We've gone to our suppliers to find out more information, once we know more we will share it.
Re: Chat using Android phone?
08-06-2018 3:06 PM
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