Complain to Plusnet by Email - General dropouts / packet loss / problems

[#1]

There are still major problems with PlusNet network affecting customers with dropouts / packet loss / intermittent long latency

Response on tickets and customer service is very slow and PlusNet will do anything to fob you off.

However at last a email address to complain to !!!!

complaints@plusnet.net  

is a customer service email address

[#2]

The email address you've mentioned seems to be incorrect.

However the email address I believe your referring to is an internal email address. Not a customer service email address as you are advising.

Looking at your account I can see our complaints team have previously responded to you and there is unfortunately nothing further we can advise via the forums to help with that matter.

[#3]

Sending a complaint to an email black hole isn't going to get you far!

See https://www.plus.net/help/legal/complaints-code-of-practice/ for how to raise a complaint.

[#4]

Moderator's note by Mike (Mav)

Duplicate post removed

[#5]

mtwbath , Please don't take this the wrong way.  I took the afternoon off today, as I knew I would have to ring plusnet  (No broadband for me for over a month, spending lots of money on an EE 3g wifi thing).  It took 20 minutes for them to pick up the phone and whilst waiting I read this thread and other posts of yours.  Again, please tell me to shut up if you want but what exactly is the problem you are seeing?  You presumably need a connection that doesn't ever drop any packets (correct me if i'm wrong)  I am just curious why?