Curiosity about speeds

[#1]

HI sixthprawn,
Ok thanks for that information. Are you in the test socket at the moment?
Jojo

[#2]

Just got in, been riding   I am not but i take it you want me to?  I will plug in to there before i go out again

[#3]

Ideally you should be in the test socket, or at the very least the master socket, all the time. Extension sockets are one of the biggest causes of line problems.

[#4]

Quote from: sixthprawn

Two pc's both on ethernet. Direct from main socket with no extensions.

Speeds gone down now too 

[#5]

9 days and no replies....
Thanks to those who helped/tried to help, to some others(sad to say it, but "staff") maybe retraining would help as you seem to have forgotten about me(sure i'm not he first). Worst broadband/phone experience i have ever had, have already switched phone supplier and am waiting on my new broadband. Sorry but i won't recommend pn to anyone.

[#6]

sixthprawn,
I'm sorry no one got back to you. If you need support urgently you are much better off calling the helpdesk. Sorry if you feel overlooked but we do our best to get to everyone on the forums as soon as we can.

Quote

Two pc's both on ethernet. Direct from main socket with no extensions.

Did you perform any speed tests with everything connected up like that?

[#7]

I did ring, many times, "might" be sorted now but im waiting on my speed catching up a bit. And yes, i did many speedtests

[#8]

sixthprawn,
You've been online for just over 46 hours now so I'll check back on things tomorrow for you.

[#9]

Oki

DSL Connection
Link Information

Uptime: 2 days, 5:12:46
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 872 / 3,876 <<<<<<<<<<<<<<<SPEED IS AT 1.9
Bandwidth (Up/Down) [kbps/kbps]: 440 / 3,704
Data Transferred (Sent/Received) [MB/GB]: 241.38 / 1.94
Output Power (Up/Down) [dBm]: 12.5 / 18.5
Line Attenuation (Up/Down) [dB]: 29.0 / 53.5
SN Margin (Up/Down) [dB]: 19.5 / 3.5  <<<<<<<<<<<<<<<<<<<<< THIS I LIKE
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 6 / 0
FEC Errors (Up/Down): 1,387 / 340,420
CRC Errors (Up/Down): 41 / 737
HEC Errors (Up/Down): 23 / 11,214

[#10]

Excuse the double post, can someone look at the reasoning behind the bad speeds?

Link Information

Uptime: 0 days, 19:06:27
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 868 / 4,480
Bandwidth (Up/Down) [kbps/kbps]: 440 / 3,736
Data Transferred (Sent/Received) [MB/MB]: 58.90 / 189.60
Output Power (Up/Down) [dBm]: 12.5 / 18.5
Line Attenuation (Up/Down) [dB]: 29.0 / 53.5
SN Margin (Up/Down) [dB]: 19.5 / 7.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 672 / 131,819
CRC Errors (Up/Down): 63 / 219
HEC Errors (Up/Down): 56 / 1,096

[#11]

sixthprawn,
It looks like the account is in failed billing so the speeds will be restricted at the moment. Ticket 42218601 should reveal more details.

[#12]

I have made arrangements to pay it tomorrow, made arrangements last week. My speed went to 3mb for a couple of hours before my bill was due so it has nothing to do with that. Sorry to have to say it but i'm looking forward to leaving pn.

[#13]

All i have open is firefox, no downloads/updates/torrnets etc...
Thx for the interet connection

[#14]

Just so you know we removed the restriction, one was in place but it would seem that you have an issue with speeds to.
The speed issues you're having now do seem to tie in with the disconnections getting worse so I will make sure our faults team look into your issue today.

[#15]

Thanks adam, why so many problems?  I had a message saying it was fixed.