“Customer Service”

[#1]

Good Morning All,

Had a chat with customer service regarding the mobile service discontinuing, I have had business broadband and mobile for quite some time. Customer service we’re rude and argumentative completely unhelpful, moved me from pillar to post and then treated me as sub human.

I will change my mobile provider ASAP (ordered new SIM today (significantly cheaper) with a much better overseas coverage at a fraction of the EE costs.  I will also change my business broadband at the earliest opportunity. Suggest you shop around on mobile SIM - particularly if you like me spend time overseas (E.g. Spain) EE costs are way OTT. Check out deals via Martin Lewis.

it’s been a pleasure

kind Regards, Ian

[#2]

Moderator's note:
Thread moved from Mobile to Plusnet Feedback. 
Duplicate posts are against Forum rules

[#3]

Good Afternoon,

It is not a duplicate- guess honest genuine criticism is not allowed.

Rest assured I will via my children ensure my message is heard

Shocking customer service to a loyal paying customer

Kind Regards,

[#4]

@Ianhowie 

Honest criticism is allowed.

This post has been moved to the Plusnet Feedback board as the subject matter concerns your dissatisfaction with your interaction with a Customer Service Agent. This is the most appropriate board to bring this to the attention of a member of the Plusnet Help Team.

[#5]

Moved away from where other customers can see it of course

Kind Rwgards, Ian

[#6]

Other customers - like me - can still see it, although I am no longer a customer.

[#7]

Thank you for taking the time to reply

Kind Regards

[#8]

For the record, this post is that (or similar to) one piggy-backed onto a non-related topic (slow FTTC speeds) having no association with the matter of concern  raised above.  Such posting contributes nothing to the other topic, but worse than that for the new post, it does not garner the right attention.  Therefore, I requested the mods to spilt the post away into its own thread and be placed on the feedback board where it will be more visible.

A post piggy-backed on some else's thread, being of unrelated content and on the wrong board, is not going to get the focus from staff required to address the matters raised.  This post rises customer service feedback concerns on two service streams - mobile phone and business broadband - making it more appropriate to be addressed under the general service feedback board ... which like every other board is visible to all users - signed in or not.

[#9]

Dear Townman,

I have no idea what you are trying to say. My point remains, very poor customer service and the EE “deal” being offered is simply NOT competitive. I have a new SIM arriving at a fraction of the cost with FREE roaming.

other customers should certainly check out options available prior to accepting an EE deal (when yo7 disconnect the Plusnet mobile) it’s certain they can get a far better deal 100% sure of that.

kind Regards, Ian

[#10]

Make no mistake. Do a quick online search (no harm done) you can easily beat the EE “deal” and avoid extortionate roaming costs

[#11]

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@Ianhowie wrote:

Dear Townman,

I have no idea what you are trying to say.

---

May be you are not listening well because you're somewhat vexed over your post being moved to the right place and you think it is to hide your post.

Your post appeared in two places, attached to a totally unrelated matter and in the mobile board.

That gave rise to action from the moderators for apparently making the same post in two places.

Your post complained about customer service attitude (not the mobile phone service itself) and also raised issues about business support.  The proper place for your FEEDBACK is the feedback board ... do you now understand what is being said?

To be heard you need to shout in the right place.

Indeed EE is a premium supplier.

[#12]

@Ianhowie 

To clarify. You made two identical posts. One was appended to an unrelated topic on the Plusnet Feedback board, this is the one to which @Townman refers. In light of your duplicate post, rather than being split off as requested it was deleted. Your other was posted on the Mobile board. As this board is intended for customers who are experiencing problems with their mobile service and your post was expressing your dissatisfaction with your contact with customer services, this latter post was moved to the Plusnet Feedback board. 

There was no desire to hide your comments on the price of BT group mobile services versus other operators, but to bring  your comments re customer services to the attention of the appropriate Plusnet staff.

Edit

This post crossed with @Townman’s

[#13]

Thank you. Like me I suspect that most of those who are losing Plusnet mobile and are taking up the EE “offer” (or refusing it like I am) will sooner (like me) or later see the “deal” for what it is……

Thanks for your prompt response and clarification.

Best of luck in your “class action lawsuit” over the “loyalty penalties”

Kind Regards, Ian