Do you think PlusNet gone Downhill ??
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- Re: Do you think PlusNet gone Downhill ??
Do you think PlusNet gone Downhill ??
12-10-2014 1:04 PM
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Re: Do you think PlusNet gone Downhill ??
12-10-2014 1:10 PM
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Speed ? Service ? Forum ? Reliability ?
Bit of a pointless post for a company which is rapidly expanding - there will be issues.
Re: Do you think PlusNet gone Downhill ??
12-10-2014 1:14 PM
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Re: Do you think PlusNet gone Downhill ??
12-10-2014 1:17 PM
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Please bear in mind, that there are BTO related issue(s), that are not a direct fault of PN
Rapidly expanding (yet they should of done that prior to a massive Add campaign) not afterwards, as it is currently, the system(s) are unable to cope & kick customers connections to the kerb (as been proved @least 3 times)
Take last night for a prime example
Re: Do you think PlusNet gone Downhill ??
12-10-2014 1:42 PM
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Re: Do you think PlusNet gone Downhill ??
12-10-2014 2:49 PM
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Performance probably no.
Re: Do you think PlusNet gone Downhill ??
12-10-2014 3:40 PM
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sureley they can fix the Go to back of que ticket thing quite easy , so why is it still there ? and there is the terrible phone call waiting time .
Come on PN do us proud again like you did a few years ago
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Re: Do you think PlusNet gone Downhill ??
12-10-2014 5:16 PM
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I can see from the various topics that I read there are many areas with problems that need sorting/rectifying some more urgently than others.
Personnaly I have been affected by a couple of issues recently including billing and faults. My experience is that PN resolved the issues satisfactorily and in a timely manner. All call-backs happened as promised.
I try to avoid using tickets unless absolutely necessary as past experience has frequently proved them to be inefective.
Do I think PN is going downhill? No. Is there room for improvement? Yes
I don't see the point of registering a vote, though.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Do you think PlusNet gone Downhill ??
12-10-2014 5:36 PM
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Re: Do you think PlusNet gone Downhill ??
12-10-2014 5:40 PM
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also as you know speed, connection etc can be down to a lot of things pn don't have control over.
badly worded at best and utterly pointless at worst.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do you think PlusNet gone Downhill ??
12-10-2014 5:44 PM
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Over the 6 months or so I have rang 4 or 5 times and only once (last one) was there any significant wait. I could forgive that based on the previous calls.
I am not trying to detract from other's bitter experiences just telling how it has been for me.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Do you think PlusNet gone Downhill ??
12-10-2014 5:45 PM
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Due to their recent offer they say they've had a massive amount of new customers.
They go on to say that they are proud that their helplines still get answered in under 30 seconds.
I think the current average was 22 seconds.
Re: Do you think PlusNet gone Downhill ??
12-10-2014 8:36 PM
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You'll also find that when broadband goes down or has other issues, many people are affected and will all call at the same time - you can't plan for that kind of random scenario though.
I do agree that during the rest of the time, having enough staff to keep the queue times to a few minutes would be good.
Re: Do you think PlusNet gone Downhill ??
12-10-2014 8:42 PM
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Do you think PlusNet gone Downhill ??
12-10-2014 8:52 PM
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