Plusnet Assist

[#1]

Got a new laptop running Windows 8.1.
Tried to download PlusnetAssist as I found it helpful on my old ageing Vista laptop.
Apparently it doesn't work - yet? - on Windows 8.1.
What a shame as I note it's part of my subscription, anyway.
Otherwise highly satisfied with PlusNet help on installing PlusNet Protect on the new all singing, all dancing laptop!
Another add on I find really useful.

[#2]

Good grief, you must be one of the few people I've ever seen that thought Plusnet Assist was helpful 
I hope you can survive without it, you can always ask for help here

[#3]

Quote from: megmew

Apparently it doesn't work - yet? - on Windows 8.1.

now or never, i don't believe it's actively been worked on.

[#4]

Most experienced users think that not being able to run it is a good thing as it stops people being tempted to use it!

[#5]

If it isn't being worked on, then it should be removed, as it causes more hassle than it is worth,
& also ties up support, when members ask why it doesn't work / is there a workaround to get it working, etc
However when I asked if it was going to be removed I was told NO it isn't, going to be removed

[#6]

I think that Plusnet marketing need to take the opportunity to review the effectiveness of the Plusnet Assist product in the package details for ALL of their current Broadband offerings.
It has not even worked within its limited claims for a number of years and zero effort has been put into fixing it, so retire it before it gets even more embarassing..
I'm sure the ASA would expect even a 'Free gift' to work.

[#7]

Last remark, good point Maurice.

[#8]

That's a very good point. It is shown as one of the key features of the packages (see attached). Interestingly, it is NOT shown when you look at the broadband only options.

[#9]

Well clearly that needs to be removed asap, must watch the TV ads in more detail too 

[#10]

If any relatively new users want out of their contract I think that as Plusnet assist is shown as one of the key features they could claim it's Plusnet has broken the contract and hence avoid the termination charges.

[#11]

Hi megmew,
I think you have shocked the board at your satisfaction with Plusnet Assist!
As for everybody else, this is something that I mentioned here: http://community.plus.net/forum/index.php/topic,132011.0.html
I do understand that it's pretty silly how it only supports browser versions from about 3 years ago, and it's something I'm working to bring to the attention of our higher-ups.
Matty

[#12]

Quote from: MattyC

....., and it's something I'm working to bring to the attention of our higher-ups. Matty

I find it astounding that getting attention for a brand affecting, potential legal liability is so difficult.
M

[#13]

I bet if the courts ordered it 10 minutes ago for it's removal, it would of been removed in time for Christmas on year xxxx.pending, as PN would say they need to work out a strategy as their are many factors to be considered & staff to be consulted in the 1^st instance(s), as why it cant be pulled immediately.

[#14]

TORPC, that really not true.
As MattyC has mentioned, he's getting this looked at. If any changes need to be made, they will.

[#15]

Frankly, I'd dump it and put the resources into something more useful