Excellent service - Customer Options Team

[#1]

Just called COT to discuss options on changing my packages.  Warm friendly helpful service received from "Sue" who found an offer which exceeded my expectations.
Please may my thanks be passed on to her, not so much for the deal but the very pleasant way she handled the call.
Kevin
@mods, I know we are not supposed to name agents; I understand the reasoning if there were issues with the service received, but how else can they be identified for recognition of good service?

[#2]

First names are usually OK
Actually as all calls are recorded and any actions logged the relevant person can usually be identified

[#3]

Do you have a specific phone number for the Customer Options team?

[#4]

Numbers are:

Quote

They're available on 0845 140 6002 or 0330 123 9197.

[#5]

Thanks very much, dvorak; as my initial one-year contract expires in a month or two, I will give them a call to see what they might be able to offer for another one-year renewal. It seems to me there would be some merit anyway in Plusnet automatically offering customers on expiring contracts the option of carrying on with monthly renewal at the full rate, or a decent discount for a full year's commitment. Saves the worry for those of us who don't really like haggling!

[#6]

Quote from: Townman

Just called COT to discuss options on changing my packages.  Warm friendly helpful service received from "Sue" who found an offer which exceeded my expectations. Please may my thanks be passed on to her, not so much for the deal but the very pleasant way she handled the call.

Thanks for the feedback Kevin,
I know the agent so I'll pass this over to her and her Team Leader for recognition! 

[#7]

Quote from: NorthPole

Thanks very much, dvorak; as my initial one-year contract expires in a month or two, I will give them a call to see what they might be able to offer for another one-year renewal. It seems to me there would be some merit anyway in Plusnet automatically offering customers on expiring contracts the option of carrying on with monthly renewal at the full rate, or a decent discount for a full year's commitment. Saves the worry for those of us who don't really like haggling!

I rang Customer Options yesterday; and a very pleasant lady offered me a deal on a one-year renewal contract which I couldn't refuse! Very pleased - well done Plusnet and thanks to the team member concerned for being so polite and helpful - all too rare these days.

[#8]

Glad to hear this, NorthPole! I'll find out who the agent was and pass on the thanks from you

[#9]

Quote from: Oldjim

First names are usually OK Actually as all calls are recorded and any actions logged the relevant person can usually be identified

Excuse my confusion but, unless the Forum Username matches the Broadband Username (& assuming the Poster has not given a precise time/date of the call), I'm not clear how that would be achieved?

[#10]

When you register on here a link is established to your Plusnet account - it can only be seen by Plusnet staff.