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Faults team

Steevo
Grafter
Posts: 418
Registered: ‎17-01-2013

Re: Faults team

Please could someone reopen the ticket again please - I accidenly clicked the wrong button when wanting to add more details and update the ticket but (stupidly!) accidentally clicked "resolved".  Cry
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Faults team

I have just sent a new ticket to the agent previously dealing with your issue.
Nothing is lost, we can just refer to the previous one where necessary.
Sorry for the continued delays.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Townman
Superuser
Superuser
Posts: 23,983
Thanks: 10,189
Fixes: 175
Registered: ‎22-08-2007

Re: Faults team

@CRT,
I take it that the TPM means that this line is now on a different splitter card?
How is this problem now positioned against the recommendations here - http://community.plus.net/forum/index.php/topic,132355.msg1155621.html#msg1155621 - which looked to the splitter card change as the solution to inbound calls dropping xdsl?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Steevo
Grafter
Posts: 418
Registered: ‎17-01-2013

Re: Faults team

Quote from: MattyC
I have just sent a new ticket to the agent previously dealing with your issue.
Nothing is lost, we can just refer to the previous one where necessary.
Sorry for the continued delays.
Matty

Great stuff, thank you! 🙂 That's a big relief.
Steevo
Grafter
Posts: 418
Registered: ‎17-01-2013

Re: Faults team

Quote from: Townman
@CRT,
I take it that the TPM means that this line is now on a different splitter card?
How is this problem now positioned against the recommendations here - http://community.plus.net/forum/index.php/topic,132355.msg1155621.html#msg1155621 - which looked to the splitter card change as the solution to inbound calls dropping xdsl?
Kevin

Thanks for your reply Kevin and continued help with this, much appreciated.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Faults team

Hi Steevo,
A TPM does 9/10 mean the line will be on a different splitter card, yes.
I'll give the agent looking after your fault a nudge and thanks for the detailed update on the fault ticket.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team