Faults team
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Re: Faults team
08-10-2014 4:08 PM
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Re: Faults team
08-10-2014 6:31 PM
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Nothing is lost, we can just refer to the previous one where necessary.
Sorry for the continued delays.
Matty
Re: Faults team
08-10-2014 7:41 PM
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I take it that the TPM means that this line is now on a different splitter card?
How is this problem now positioned against the recommendations here - http://community.plus.net/forum/index.php/topic,132355.msg1155621.html#msg1155621 - which looked to the splitter card change as the solution to inbound calls dropping xdsl?
Kevin
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Re: Faults team
08-10-2014 10:45 PM
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Quote from: MattyC I have just sent a new ticket to the agent previously dealing with your issue.
Nothing is lost, we can just refer to the previous one where necessary.
Sorry for the continued delays.
Matty
Great stuff, thank you! 🙂 That's a big relief.
Re: Faults team
08-10-2014 10:48 PM
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Quote from: Townman @CRT,
I take it that the TPM means that this line is now on a different splitter card?
How is this problem now positioned against the recommendations here - http://community.plus.net/forum/index.php/topic,132355.msg1155621.html#msg1155621 - which looked to the splitter card change as the solution to inbound calls dropping xdsl?
Kevin
Thanks for your reply Kevin and continued help with this, much appreciated.
Re: Faults team
09-10-2014 3:56 PM
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A TPM does 9/10 mean the line will be on a different splitter card, yes.
I'll give the agent looking after your fault a nudge and thanks for the detailed update on the fault ticket.
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