Faults team

[#1]

Please could someone reopen the ticket again please - I accidenly clicked the wrong button when wanting to add more details and update the ticket but (stupidly!) accidentally clicked "resolved". 

[#2]

I have just sent a new ticket to the agent previously dealing with your issue.
Nothing is lost, we can just refer to the previous one where necessary.
Sorry for the continued delays.
Matty

[#3]

@CRT,
I take it that the TPM means that this line is now on a different splitter card?
How is this problem now positioned against the recommendations here - http://community.plus.net/forum/index.php/topic,132355.msg1155621.html#msg1155621 - which looked to the splitter card change as the solution to inbound calls dropping xdsl?
Kevin

[#4]

Quote from: MattyC

I have just sent a new ticket to the agent previously dealing with your issue. Nothing is lost, we can just refer to the previous one where necessary. Sorry for the continued delays. Matty

Great stuff, thank you! 🙂 That's a big relief.

[#5]

Quote from: Townman

@CRT, I take it that the TPM means that this line is now on a different splitter card? How is this problem now positioned against the recommendations here - http://community.plus.net/forum/index.php/topic,132355.msg1155621.html#msg1155621 - which looked to the splitter card change as the solution to inbound calls dropping xdsl? Kevin

Thanks for your reply Kevin and continued help with this, much appreciated.

[#6]

Hi Steevo,
A TPM does 9/10 mean the line will be on a different splitter card, yes.
I'll give the agent looking after your fault a nudge and thanks for the detailed update on the fault ticket.