Fibre install
Quote from: newky My phone is not with BE
Give them a ring, hopefully it's just an incorrect message from their system...
Is everything still working? If not it's probably a big BT screw-up.
Phone is with the Post Office.
Got it sorted, the guy on the support desk at the Post Office reckons sometimes the phone line and fibre modem cause a conflict or something in the initial sync phase and suggested turning everything off and on again.
Believe it or not it worked :P.
I'd disconnected and reconnected the phone but hadn't done the same with the modem.
My apologies if I seemed to be getting a bit tetchy but I had visions of this going mighty pear shaped, but it's all good now..........................touch wood
Thanks for the input everyone.
Got it sorted, the guy on the support desk at the Post Office reckons sometimes the phone line and fibre modem cause a conflict or something in the initial sync phase and suggested turning everything off and on again.
Believe it or not it worked :P.
I'd disconnected and reconnected the phone but hadn't done the same with the modem.
My apologies if I seemed to be getting a bit tetchy but I had visions of this going mighty pear shaped, but it's all good now..........................touch wood
Thanks for the input everyone.
It's beginning to sound like Be's systems don't have appropriate messages or processes to deal with information received at various stages in transfers from them to FTTC.
The message from Be is particularly odd, it presumably should at most have been a "goodbye, we see you've now transferred your broadband elsewhere".
Maybe BT's messages re FTTC transfers aren't in a format they recognise so are being interpreted as a "cease"?
The message from Be is particularly odd, it presumably should at most have been a "goodbye, we see you've now transferred your broadband elsewhere".
Maybe BT's messages re FTTC transfers aren't in a format they recognise so are being interpreted as a "cease"?
Its BE*.
They send out incorrect messages about this. Ive documented this elsewhere because I suspected that lots of other migrates from Be may also be seeing the same thing.
I cant really fault Be's CS.... until you come to leave... then they give out duff info.
They dont seem to be able to distinguish between "cessation of the landline" and "cessation of their service on your landline" regardless or not if a MAC has been used and it should be migration anyway.
They send out incorrect messages about this. Ive documented this elsewhere because I suspected that lots of other migrates from Be may also be seeing the same thing.
I cant really fault Be's CS.... until you come to leave... then they give out duff info.
They dont seem to be able to distinguish between "cessation of the landline" and "cessation of their service on your landline" regardless or not if a MAC has been used and it should be migration anyway.
