HTML source code showing in Plusnet emails

[#1]

I helped a relative sort out her renewal contract a few weeks ago and told her to forward me any emails she got about it from Plusnet so I could check all in order. Here is part of the text in an email she received....

"A breakdown of your monthly bill is as follows:

<b>

Unlimited Fibre Broadband: &#163;11.00 per month for 24 months and then &#163;15.99 thereafter Line rental: &#163;18.99 per month Anytime International call plan: &#163;8.00 per month

Total: &#163;37.99 per month for 24 months on a new 24-month contract then &#163;42.98 per month thereafter

</b>"

I've edited a few websites in the past so I recognise the source code in this but how is a customer supposed to know that "&#163" means "£"? Are you aware this is happening still and can't you fix it?

[#2]

I had the same issue in an email on April 6th and one on May 6th

[#3 · Accepted solution]

Hi @Debs947 and @daveplus,

Thank you for letting us know about this, I'm sorry for any confusion that these emails caused. I will pass this on to my team leader so that this can be flagged to the relevant team.

[#4]

Which email client(s) were these viewed in?

Do they appear identical if viewed via webmail?

This could be an issue with the email client not correctly processing html content correctly.

[#5]

I'm not sure how my relative received/viewed the original message, it could have been either her Gmail on an iPhone app or webmail. I use Gmail webmail.