Heading for 2nd no show in 24hrs
Well maybe tijara33, however the last one I sent didn't miss and hit the wall.
Albeit some time ago, I had 3 senior engineers on my doorstep inside 12 hours and broadband finally and successfully installed after an 18 month battle.
No point not trying your best to get your message to the right person.
Albeit some time ago, I had 3 senior engineers on my doorstep inside 12 hours and broadband finally and successfully installed after an 18 month battle.
No point not trying your best to get your message to the right person.
Thank you both, I will post an update - but don't hold your breath.
Two no shows in 24 hrs and then this morning a BTOR engineer shows up at 0840 completely unannounced. 
Actually this doesn't shock me, it doesn't even surprise me. They don't bother their bums contacting you when they aren't going to show, so why should they when they decide they are going to turn up - whether it suits or not. Sigh.
However at least there might be progress,
did I really say that?
Actually this doesn't shock me, it doesn't even surprise me. They don't bother their bums contacting you when they aren't going to show, so why should they when they decide they are going to turn up - whether it suits or not. Sigh. However at least there might be progress,
did I really say that?
Morning Karen,
Hope you did not trash the cupboards this weekend and this engineer gets the job done pronto! You could try interrogating him about the operational issues which have caused the two no shows, though if he's a contractor he might not have a clue, in which case water boarding will be a complete waste of effort.
Kevin
Hope you did not trash the cupboards this weekend and this engineer gets the job done pronto! You could try interrogating him about the operational issues which have caused the two no shows, though if he's a contractor he might not have a clue, in which case water boarding will be a complete waste of effort.
Kevin
Morning Dom and Kevin
Dom, makes typing tricky doesn't it. Thank you for the effort though. 
Kevin, I did try and get some info from him. However, he was an incredibly grumpy beggar so rather than get his back up more by asking why people hadn't turned up, I focused on the wonderful job he was doing and how difficult it was for engineers (yip, I used a shovel to lay it on).
That eventually resulted in him saying that he was going to put in a new pair from the bottom of the road, (over a mile! ) as there is no spare capacity. Still not sure I actually believe that I will get a new line but........................... I live in hope rather than expectation.
Dom, makes typing tricky doesn't it.
Thank you for the effort though. Kevin, I did try and get some info from him. However, he was an incredibly grumpy beggar so rather than get his back up more by asking why people hadn't turned up, I focused on the wonderful job he was doing and how difficult it was for engineers (yip, I used a shovel to lay it on).
That eventually resulted in him saying that he was going to put in a new pair from the bottom of the road, (over a mile! ) as there is no spare capacity. Still not sure I actually believe that I will get a new line but........................... I live in hope rather than expectation.
Hi Karen,
Over a mile for the over head drop wire - oh dear! You've not said (or I cannot recall) what service you are having installed. A mile of over head for ADSL is not brilliant, for FTTC it is very bad news. If he's still around to influence, try your charm to ensure he uses thick gauge copper and not thin skimpy aluminium... Or we'll be hearing no end of woes from you on here!
Kevin
Over a mile for the over head drop wire - oh dear! You've not said (or I cannot recall) what service you are having installed. A mile of over head for ADSL is not brilliant, for FTTC it is very bad news. If he's still around to influence, try your charm to ensure he uses thick gauge copper and not thin skimpy aluminium... Or we'll be hearing no end of woes from you on here!
Kevin
Hi Kevin, you don't know the half of it. Have had adsl BB since 2006, about 2 miles to the cabinet (now fttc) and another 1-11/2 Miles cabinet to Exchange. The joys of Rural Broadband. Usually have 1.2 to 1.5 Mbps down speeds and IP of 1.5/1.75 but over the last 3 years this regularly drops to 0.5 and when really bad 0.14. Deep sigh. Nearly always when there is dreadful rain. There is a fault somewhere on the cable, but they have yet to pin it down. Have had around 8 different engineers here, so getting soooooooooo hacked with with raising tickets, engineers coming, nothing being done, line dries out, fault goes for another while, repeat in closed loop. 
What is really funny is that my phone line is checking out for FTTC at estimated speeds of 70/80 Mbps
What is really funny is that my phone line is checking out for FTTC at estimated speeds of 70/80 Mbps
