Horrible speeds for past 3 weeks! 130kbs! Helpdesk useless!

[#1]

Thanks dude. Amended.
dick:quote

[#2]

3500kbps is the correct IP Profile for a sync speed of 4128kbps. Does Current line speed in the Member Centre (here) show the same value? If it does I suggest you disconnect from Plusnet then reconnect using your router's WAN interface (no need to re-sync) then try a test at mybroadbandspeed again.

[#3]

No idea how to do the above dude  
I have reset my router already still no change.
dick:quote

[#4]

Click on this link https://portal.plus.net/my.html?action=data_transfer_speed and report current line speed from it

[#5]

Is this it?

Telephone number:
   011427XXXXX
Phone exchange:
   SHEFFIELD
Estimated line speed:
   4 - Checked on 2010-01-20 11:56:52
Current line speed:
   750
dick:quote

[#6]

Quote

Current line speed:     750

Suggest raising a ticket or phoning to ask for the Plusnet Profile be raised to match the IP Profile

[#7]

theres your answer  BT profile 3500   PN profile 750, time to kick some one, but will probably have to be tomorrow Jim can you do a Mods PM to the team

[#8]

Quote from: Oldjim

Quote Current line speed:     750 Suggest raising a ticket or phoning to ask for the Plusnet Profile be raised to match the IP Profile

Thank you Jim. I will wait for Mand or a support team member, but if you can flag this up that would be great!

[#9]

Quote from: pierre_pierre

theres your answer  BT profile 3500   PN profile 750, time to kick some one, but will probably have to be tomorrow Jim can you do a Mods PM to the team

Thank you Pierre! Have asked Jim if he can flag this for 2mrw.

[#10]

Have done 

[#11]

Quote from: spraxyt

3500kbps is the correct IP Profile for a sync speed of 4128kbps. Does Current line speed in the Member Centre (here) show the same value? If it does I suggest you disconnect from Plusnet then reconnect using your router's WAN interface (no need to re-sync) then try a test at mybroadbandspeed again.

And thank you Sprax for your help! hopefully this will be sorted soon.
jim:green quote fixed mod:end

[#12]

Explanation to that Dude Genkville,  anyone can PM an individual, but the Moderators can PM a team, the head of the PlusNet Business section told us off last weekend, hence asking OldJim (Who lives in the Country as do a lot of us) could do it.  And that horrible word Dude grates me

[#13]

Correction - we can't or if we can nobody told me how to do it 

[#14]

I am sure it was Mark who told Shutter off last weekend,  now how do I find it

[#15]

Quote

Products and Services Discussion / Broadband Speed / Re: Ridiculously poor speed!  on: 28/02/2010, 20:09 Thanks for flagging Gerry however just one minor point. There's a tendency from some of the regulars to flag threads / issues to individual members of the Comms team via PM. Whilst the logic is sound, in practice it can lead to incorrect expectations being set. An individual member of the team could be on leave, other duties or off sick. As such they may not see the PM in a timely manner. It would be better to perhaps use the report to moderator function so the entire team sees it, or simply wait until a member of staff picks up the thread in working hours. Hopefully you'll understand my reasoning. Mark