How Do I Submit a Help Request to Plusnet for Deeply Technical Question?

[#1]

Hi Guys,
Can someone let me have the URL for where I submit a Question to Plusnet for them to comment on?  The Help and Support web portal doesn't show me how to do this.
It's not covered by the FAQs and I need to talk to the 3rd or 4th Line Support guys
Many thanks in advance,
Kind regards,
Neil

[#2]

post it on here as a first go

[#3]

Hi Jim,
Thanks for coming back on this.
The question is regarding whether the Force 9 IMAP server 'imap.force9.net' has a TLS certificate on it?  The Microsoft Outlook iOS app requires one to gain access - the set up fails.  The question is here;
http://community.plus.net/forum/index.php/topic,144312.0.html
Is there a certificate and/or will be installed?
Many thanks in advance,
Neil

[#4]

mod:note
locked in favour of inked topic.