I am furious with Plusnet
Some one! May I suggest another ban for our fiend until tomorrow, as tomorrow never comes. 
Thank you for all your replies even though some are a little patronising.
Secial thanks to those that have included technical information specific to my issue.
I will just give a little background as to why I have such a bee in my bonnet.
I joined Plusnet after leaving Talk Talk (I signed with Tiscali but Talk Talk took them over) and guess what? Yes I had a nightmare with them, one which is being arbitrated by Otelo.
I won't go into great detail but basically I was overbilled for 5 consecutive months despite being promised it would be corrected every month and that credits would be applied to my account - which they never were. Eventually I asked my bank to withhold payment (above the correct bill) and sure enough I was overbilled and my bank withheld the payment.
After many more promises it would be sorted out and without warning I was cut off by them.
The funny thing is they are so incompetent they still warn me now they will stop my broadband service two months after they disconnected me.
Without doubt the most incompetent company I have ever dealt with and let me say that Plusnets customer service is not to be compared with the like of them.
So hopefully you can understand that losing connection again just 3 weeks after ebing reconnected was somewhat gauling and to answer another poster my broadband is not life and death but I work from home - I am a freelance programmer and web designer and not only that, everything I do is on the internet from streaming to gaming - I don't even use a TV.
That should give the following rant some perspective.
Start rant
First of all let me state those of you who consider this to be out of Plusnets hands, thus leaving them blame free, are totally missing the point.
For some reason because the internet has this ethereal property people seem to believe it is not a product or service sold like any other and as such needs to be fit for purpose and as advertised.
So to help those people out, especially those that are patronising enough to suggest I should not be complaining to Plusnet about the issue here is a basic analogy.
You buy a product from a retail store.
It works as advertised for a short while but then gives up the ghost.
You contact the store and they say they will have it repaired by their supplier.
10 Days later you get your product back but it works less than 75% as well as it did previously.
Are you happy with this company? Of course not.
Who you should you complain to then? The store you purchased the goods from or their supplier?
The point of sale of course so please stop these dumb arguments.
It is the resposibilty of the business selling the product to ensure it is sold as advertised and fully functioning.
Their supplier is responsible to them to ensure they supply non defective products.
If the seller is getting complaints about goods as sold from their customers then they need to take that up with their supplier to improve things - not their customers!
Now with that said the issue here is I am now in receipt of a product that is inferior to that which I was advised I would get.
Since I was advised by Plusnet then it is they who must bare the brunt of criticism.
Remember they are now advising 12mb so obviously 15mb was incorrect.
BT are to blame for being unable to supply Plusnet with a reliable service that even resembles that which they advertised - we are talking almost 50% of advertised speed here remember and no one is forcing Plusnet to advertise upto 20mb, they could be a little more honest and say maybe 12mb on a good day but they don't do they?
What is the point of an estimated line speed if it overestimates by 35%, oh yes, to get you to sign up perhaps?
Now after further tests I am told that Bt recommend 9mb, independents 10mb and Plusent 11mb so what happened to the 15mb estimate before sign up?
Yes all ISP's do it but that does not make it right - it makes it a conspiracy tantamount to price fixing.
OK rant over.
Now taking it under advisement to take deep breaths and accepting that Plusnet appear to have responded appropriately in this thread I shal tone it down from here.
Secial thanks to those that have included technical information specific to my issue.
I will just give a little background as to why I have such a bee in my bonnet.
I joined Plusnet after leaving Talk Talk (I signed with Tiscali but Talk Talk took them over) and guess what? Yes I had a nightmare with them, one which is being arbitrated by Otelo.
I won't go into great detail but basically I was overbilled for 5 consecutive months despite being promised it would be corrected every month and that credits would be applied to my account - which they never were. Eventually I asked my bank to withhold payment (above the correct bill) and sure enough I was overbilled and my bank withheld the payment.
After many more promises it would be sorted out and without warning I was cut off by them.
The funny thing is they are so incompetent they still warn me now they will stop my broadband service two months after they disconnected me.
Without doubt the most incompetent company I have ever dealt with and let me say that Plusnets customer service is not to be compared with the like of them.
So hopefully you can understand that losing connection again just 3 weeks after ebing reconnected was somewhat gauling and to answer another poster my broadband is not life and death but I work from home - I am a freelance programmer and web designer and not only that, everything I do is on the internet from streaming to gaming - I don't even use a TV.
That should give the following rant some perspective.
Start rant
First of all let me state those of you who consider this to be out of Plusnets hands, thus leaving them blame free, are totally missing the point.
For some reason because the internet has this ethereal property people seem to believe it is not a product or service sold like any other and as such needs to be fit for purpose and as advertised.
So to help those people out, especially those that are patronising enough to suggest I should not be complaining to Plusnet about the issue here is a basic analogy.
You buy a product from a retail store.
It works as advertised for a short while but then gives up the ghost.
You contact the store and they say they will have it repaired by their supplier.
10 Days later you get your product back but it works less than 75% as well as it did previously.
Are you happy with this company? Of course not.
Who you should you complain to then? The store you purchased the goods from or their supplier?
The point of sale of course so please stop these dumb arguments.
It is the resposibilty of the business selling the product to ensure it is sold as advertised and fully functioning.
Their supplier is responsible to them to ensure they supply non defective products.
If the seller is getting complaints about goods as sold from their customers then they need to take that up with their supplier to improve things - not their customers!
Now with that said the issue here is I am now in receipt of a product that is inferior to that which I was advised I would get.
Since I was advised by Plusnet then it is they who must bare the brunt of criticism.
Remember they are now advising 12mb so obviously 15mb was incorrect.
BT are to blame for being unable to supply Plusnet with a reliable service that even resembles that which they advertised - we are talking almost 50% of advertised speed here remember and no one is forcing Plusnet to advertise upto 20mb, they could be a little more honest and say maybe 12mb on a good day but they don't do they?
What is the point of an estimated line speed if it overestimates by 35%, oh yes, to get you to sign up perhaps?
Now after further tests I am told that Bt recommend 9mb, independents 10mb and Plusent 11mb so what happened to the 15mb estimate before sign up?
Yes all ISP's do it but that does not make it right - it makes it a conspiracy tantamount to price fixing.
OK rant over.
Now taking it under advisement to take deep breaths and accepting that Plusnet appear to have responded appropriately in this thread I shal tone it down from here.