If Plusnet sold cars.................
What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed?
What account type are you on?
What account type are you on?
Presumably they would make you test that the headlights work when you raise a ticket complaining that the wheels have fallen off ! 
Presumably, if you bought a car , (from plusnet) and you had a complaint (or two) you would take it back to the garage/showroom and the staff there would attempt to put things right.... unless of course. you did not want them to, in which case, you would demand your money back and walk out.... (ask for your mac code and find another ISP)
Of course. you will have a rant at the showroom staff, and beat your chest, until all the hair falls out.... then along comes a nice man, and says, let`s go for a test run (do the testing procedures Jelv, and others will ask for).... you can either go for a test run, and show the nice man what a load of rubbish you have been conned into, just to rub salt into his wounds.... then on the test run, you find that certain things will take a few minutes of your time, and maybe restore your faith in the car you so dearly wanted to buy in the first place, that you accept his offer to try and help....
Every complaint, against, any product, needs to be investigated by the supplier, in order to establish if there is indeed some fault, and how serious that fault, (or faults) is, can only be determined by a series of tests..... (fortunately for PlusNet customers.... other customers are prepared to spend time and effort to investigate)
The tests, do two things..... 1st they either prove or disprove the fault..... 2nd, they give the owner and the helper an equal baseline of statistics, known to each other, to start the rectification process....
Many people come to this forum, in frustrated mode, and end up being a loyal customer, after being helped, by very knowledgeable customers, and the occasional plusnet staff member (who spend their spare time on the forum)
I know this for a fact.... I have read hundreds of complaints, and have even had a rant myself. though not as bad as some.....
Jelv, Anotherone, and HPsauce, to name three, are customers, and nothing to do with PlusNet Staff levels. their help is given freely, and in their spare time. Anotherone, helped me through a four week period, on a "one to one" basis, and for that I am eternally grateful.... His help and support have been invaluable to me.
so, my frustrated friends..... get it off your chest, then let the above mentioned "guru`s" help you to understand a little more about how to sort out your problems....
everyone has a slightly different problem, but most can be solved by patience and dedication..... and of course that all starts with the "equal baseline of statistics" provided by doing the tests and posting the results in your thread....
Of course. you will have a rant at the showroom staff, and beat your chest, until all the hair falls out.... then along comes a nice man, and says, let`s go for a test run (do the testing procedures Jelv, and others will ask for).... you can either go for a test run, and show the nice man what a load of rubbish you have been conned into, just to rub salt into his wounds.... then on the test run, you find that certain things will take a few minutes of your time, and maybe restore your faith in the car you so dearly wanted to buy in the first place, that you accept his offer to try and help....
Every complaint, against, any product, needs to be investigated by the supplier, in order to establish if there is indeed some fault, and how serious that fault, (or faults) is, can only be determined by a series of tests..... (fortunately for PlusNet customers.... other customers are prepared to spend time and effort to investigate)
The tests, do two things..... 1st they either prove or disprove the fault..... 2nd, they give the owner and the helper an equal baseline of statistics, known to each other, to start the rectification process....
Many people come to this forum, in frustrated mode, and end up being a loyal customer, after being helped, by very knowledgeable customers, and the occasional plusnet staff member (who spend their spare time on the forum)
I know this for a fact.... I have read hundreds of complaints, and have even had a rant myself. though not as bad as some.....
Jelv, Anotherone, and HPsauce, to name three, are customers, and nothing to do with PlusNet Staff levels. their help is given freely, and in their spare time. Anotherone, helped me through a four week period, on a "one to one" basis, and for that I am eternally grateful.... His help and support have been invaluable to me.
so, my frustrated friends..... get it off your chest, then let the above mentioned "guru`s" help you to understand a little more about how to sort out your problems....
everyone has a slightly different problem, but most can be solved by patience and dedication..... and of course that all starts with the "equal baseline of statistics" provided by doing the tests and posting the results in your thread....
On a brighter note...if plusnet sold cars they would look like something like this....http://community.plus.net/forum/index.php/topic,80307.0.html
A thread a few of us gamers were chatting about earlier this year..
A thread a few of us gamers were chatting about earlier this year..
Understood..... however, a rant on this forum, won`t necessarily resolve the issues you have.... perhaps you should have a personal phone call conference with someone at PlusNet towers, to explain exactly what you want from the service, and possibly a change of product will sort it out to your satisfaction... You may well have chosen a product from "the menu" and thought "ha !... that will do for me...." only to find that it is not quite up to the mark, and therefore needs to be discussed... Would suggest a personal chat with Bob Pullen, Chris Parr or Mand, to start with, as they will know where to direct further.... Good luck.
