LIVE CHAT is NOT busy... it isn`t working (was: How long is a "short wait" ? ? ? ?)
The message should now have been changed. Apologies for the delay.
What ? Seriously ? ? ? 
to quote a famous tennis star.....
"I cannot Beleeeeeve it "
Pathetic....
I'd delete your cache @shutter. I've tested it in two locations on 4 devices. The message has changed.
@JonoH i.a.w. your request ....
( pic is record of the 2nd application of "Clearing all items marked with X )
Pic below is taken at 15:07 just after the second application of the Cache Clearing operation above.)
( also .. the screen shot showing is a "new" call @15:07 on FALKON web browser with no addons active i.e clean install so that I could use Live Chat )
Note the date and time in the bottom right corner....
also note the statement at the bottom of the window, regarding hours of opening.
Are you guys going to plus.net/help/chat? we don't use that page anymore it's hidden (although direct links can get there). That's in our list of pages to edit, but that requires developer time and being in a release, the fact that we don't (as far as the product owner tells me) promote that page anymore means it's unlikely to be a high priority. I've checked and traffic to that page is minimal. Please delete the link for your bookmarks as it's no longer in use.
Any active pages that go to allow chat should display this message
Shutter, I don't appreciate being called sneaky and devious, If we were trying to hide something we could delete this thread, kick you from the forum and ban you from new accounts, we do not have to provide forum access, we do it as another channel where customers can seak support and or tell us how they feel about or service.. We haven't banned you or deleted your thread though? Have we?
I only realised the URL you were using when you sent the second Image. We don't advertise that page anymore and any actual page changes require going into a scheduled release. I appreciate you're disappointed that we've turned chat off and I've passed your feedback on, however, we've decided it's best to turn chat off for now and if and when that changes we will let you know.
@JonoH O.K... I was not calling you sneaky or devious....
what I did say .... quite clearly ... was....
You have just confirmed how "sneaky" and "devious" Plusnet really is....
If you took that as a personal affront.... then I am sorry... but... I am just venting my point of view, on the proceedings as seen from the customer side of things..
You then say....
we do not have to provide forum access, we do it as another channel where customers can seak support and or tell us how they feel about or service..
and that is EXACTLY what I am doing.
.not only for me, personally, but for all the likewise disabled customers,
who pay good money to Plusnet for their broadband service...
.but because of this decision to CLOSE LIVE CHAT... are now being told they have to PAY to use a third party text service, to contact a "middle-man" or "intemediary" to speak on their behalf.
Also you have announced that PlusNet is not able to solve the install problems, because it is a third party application and nothing to do with plusnet.
Surely you should be providing sufficient and workable install instructions to your customers, when you are disabling the one VITAL SERVICE that they can easily access direct from the forum...without any problems regarding installing and running third party text messaging systems. Promoting the alternative, with no support, to those customers who ask for help, for them, it will be impossible to even ask....
You have not addressed the different levels of "service" as applied to Hearing customers, and Disabled customers..
and when questioned about this, previously, you have admitted to me, that there WILL be a COST INVOLVED in using the service, but would not commit to saying how much the extended telephone call , due to the time factor in volved in texting to an "intermediary", and then that text message being read to a customer service rep. and the time factor in the reverse operation.....would be reduced by,....... or commit to saying that the whole cost of the call would be removed from the monthly bill.
The NGT system will take at least, three times longer to complete a "query" compared to a "direct" conversation with the customer service representative. ... and that will incur a substantial phone call bill .
As, probably, 90% of the disabled customers who contact plusnet via live chat, as their MAIN MEANS OF COMMUNICATION to plusnet services. are of a pensionable age.... this will be an added cost, and to some, a fear that they will not be able to afford a long, and protracted , slow , cumbersome method of asking plusnet for help, to sort out a difficult ( to them ) problem. tThis may also mean that they will not get the service that they are paying you for. due to the shambolic way that LIVE CHAT has been handled.
Regarding the message on the Live Chat access page....
this pic was taken two minutes after the thread was posted.
Which confirms... that there are STILL, despite your assurances that the message is displayed... customers who want to use Live Chat to contact Plusnet.
Regarding that message.... I have actually seen it... and it is so small that it can easily be missed... I would have expected . at the very least... a pic of a "no entry sign" with suitable message and directions to the alternative methods of communicating...
You are welcome to use the above with no copyright attached to the image and text .
P.s. I did notice that you have taken my "helpful suggestion" regarding the 2 year old thread concerning
"Live Chat Availability"
and removed it entirely from the top of Plusnet Feedback board....
(well it was a "bit" embarassing, .
... wasn`t it ! ! ! ! 
)
On live chat i see this ,, it does NOT state Chat is unavailabe any more ? just says departments are closed ? BUT still says LOADING CHAT 
What's discussed here isn't within my area of influence, but I just wanted to reply to this:
@Batphone wrote:
However, even if you get the app running, you then need to provide a phone number to contact PlusNet. It turns out that the app will not accept an 0800 number such as PN Customer services on 0800 432 0200, only numbers starting with 01, 02, 03. At this point I am stumped as to what to do next......
We have an 03 number, it's 0345 140 0200 which is visible from our Contact Us page.
Also @smiffy1 the screenshot you've posted is from plus.net/help/chat. As per message #54
@JonoH wrote:
Are you guys going to plus.net/help/chat? we don't use that page anymore it's hidden (although direct links can get there). That's in our list of pages to edit, but that requires developer time and being in a release, the fact that we don't (as far as the product owner tells me) promote that page anymore means it's unlikely to be a high priority. I've checked and traffic to that page is minimal. Please delete the link for your bookmarks as it's no longer in use.
