Leaving due to a terrible service
@allrounder55 wrote:
At first plusnet was great, but since covid 19 there has been a significant deterioration in there service. Heres my issues ive encountered over the past 2 months.
1: Random disconnects up to 10 times a day
2: Reset the router with no effect.
3: poor speeds as low as 0.24meg
4: Contacted customer support who after checking the line it was fine (maybe being fobbed off)
5: cant get fibre in this area which i was aware of when i signed up which means i have a minimum speed of 2.93 meg ( i was getting that 10 years ago )
So luckily ive not long left on my contract and ive found a provider who can provide fibre i think its to do with the exhange rate , cabinets, but i have gone for a much bigger provider who can spend much more money than i imagine plusnet cant.
Im only being charged an extra £3.25 per month as well for a minimum speed of 32 meg and with possible downloads of up to 50 meg so its a no brainer,
I moved on to another ISP a year ago but food for thought.I'm a bit confused when you say PN cannot supply fibre but another ISP can. Unless of course you are going the FTTP option.
If your new ISP will also be using the Openreach network (FTTC) to supply the service, it'll still be coming down the same wires as it is currently does from PN for that final connection.
If it isn't your current router going bad, you will still have the same issues i.e. poor speeds etc that you mention. First off, I would have started to check my internal wiring first. Its one reason I have a cheap modem router i.e. a known good, just to eliminate my wiring from any possible fault. If after connecting my backup router, issues remain, I then move to the next step. Report a line fault.
If your problems are a line / cabinet fault, changing ISP will not stop someone having to come out to repair the issue. Of course if you are having problems reporting that fault, then yes, another ISP might be the better option.Good luck.😀
Hello, i am so glad that i have left plusnet, now i am receiving a minimum of around 36-37 megabytes. With an upload of approx 8-9 megabytes, i was stupid to even sign up with plusnet in the first place, i just assumed i couldnt get fibre at my property, i should have done more research, but we all live and learn, So if your happy staying with plusnet who provide a mimimum speed of 2.93 meg on there fast broadband package carry on its costing me an additional £3.25 a month to get this new speed and there customer support team do actually answer the phone when i call. There customer service has been excellent its with SKY by the way a much better infrastructure who actually have there own hardware on the BT Openreach network as i was informed by one of there team. Problem is with all these smaller companies eg plusnet, EE, your all piggy backing on BT but you dont have the hardware probably not got the same amount of bandwidth either so you throttle connections so everyone gets a share, you only get what you pay for i suppose, i wont be coming back here anymore now so anyone whos had issue like myself i suggest you leave and find yourself a more reliable broadband provider. As you can see in the photo just slightly better than what i was getting with plusnet. Which was approx 15 meg max download speed and 1meg upload. Goodbye and good riddance for ever.
@allrounder55 wrote:
Hello, i am so glad that i have left plusnet, now i am receiving a minimum of around 36-37 megabytes. With an upload of approx 8-9 megabytes, i was stupid to even sign up with plusnet in the first place, i just assumed i couldnt get fibre at my property, i should have done more research, but we all live and learn,
I'm pleased you're happy with your new connection, which, although you haven't confirmed, must have been FTTP if PlusNet couldn't supply you (as discussed earlier in the thread). To be pedantic you're not receiving 36-37 megabytes (presumably you mean per second), it's Megabits per second as confirmed by the screenshot of your speed test.
So if your happy staying with plusnet who provide a mimimum speed of 2.93 meg on there fast broadband package carry on its costing me an additional £3.25 a month to get this new speed and there customer support team do actually answer the phone when i call.
Not strictly true as there are many people on PN who get speeds comparable to yours on the same product level.
In fact if you're on a 50Mbps product (which you mentioned earlier in the thread), your DL/UL speeds don't look particularly good IMHO and neither does your Ping/Latency, but that might be partly explained because you're connecting to a server in Dublin, which unless you're actually based on the island of Ireland seems odd.
I'm fortunate enough to be on the PN FTTP trial connected at 80/20 Mbps, so comparing apples with (admittedly slightly larger) apples, my PN connection seems to perform better than your Sky one, so that blows a hole in your theory.
For comparison:
I can't offer an opinion on the level of PN customer service as fortunately my connection is reliable so I can't remember the last time I needed to contact them, but you may be right judging by some of the other threads on the forum.
just thought id share my download speed that im getting now, i do realize its megabits as all speed tests show megabits not megabytes, so looks like im getting a decent enough speed now, I didnt bother dong an upload speed as i get approx 12mbps nearly the same as i used to get on plusnet at 17mbps on a good day thanks again.
Moving to another provider has actually fixed my problem i wont be coming back here now ive said enough,your company is a joke. Ill delete my account anyway and just to show what i actually get now just to rub it in a bit more. Something you cant even get anywhere near to 17mbps pathetic and was being charged £19 a month. Everyone leave PLUSNET
