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[#1]

lets not get away from the real reason for the topic.
1. you are promising good service
2. you are delivery poor service just like your parent company.

TODAY:

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Thank you for talking to us today - we'll be with you shortly.
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info: at 16:05:58

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SO AGAIN, useless support. I was on the phone for 20 mins, no answer.

get a grip plusnet! I left BT because of their useless support, I thought you would be better!  (I know you are owned by BT but I had some reassurance that you are independent regarding service decisions)

[#2]

AdblockPlus does not hide chat for me on Firefox x64 ?

[#3]

I have been with yous for a month and still not received my router how do I get one

[#4]

I’ve been with yous for a month and yous have emailed me saying am live from the 24th january but I’ve still to receive my router how can I get this

[#5]

Hi there @edofoy123, thanks for getting in touch and a warm welcome to Plusnet. I am really sorry you haven't yet received your router, we are seeing this one was dispatched 12 days ago so would expect it to be with you by now.

In case this one is lost in the post, I have now re-ordered one for you and this should arrive within the next 3-5 working days. I am sorry for the inconvenience and just get back to us should you have any further queries.