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Re: Live Chat
24-02-2016 4:16 PM
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1. you are promising good service
2. you are delivery poor service just like your parent company.
TODAY:
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info: at 16:03:58
Thank you for talking to us today - we'll be with you shortly.
All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience.
info: at 16:05:58
All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience.
info: at 16:07:58
All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience.
info: at 16:09:58
All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience.
info: at 16:11:58
All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience.
SO AGAIN, useless support. I was on the phone for 20 mins, no answer.
get a grip plusnet! I left BT because of their useless support, I thought you would be better! (I know you are owned by BT but I had some reassurance that you are independent regarding service decisions)
Re: Live Chat
24-02-2016 5:41 PM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Live Chat
01-02-2022 11:06 AM
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I have been with yous for a month and still not received my router how do I get one
Re: Live Chat
01-02-2022 11:08 AM
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I’ve been with yous for a month and yous have emailed me saying am live from the 24th january but I’ve still to receive my router how can I get this
Re: Live Chat
01-02-2022 3:45 PM
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Hi there @edofoy123, thanks for getting in touch and a warm welcome to Plusnet. I am really sorry you haven't yet received your router, we are seeing this one was dispatched 12 days ago so would expect it to be with you by now.
In case this one is lost in the post, I have now re-ordered one for you and this should arrive within the next 3-5 working days. I am sorry for the inconvenience and just get back to us should you have any further queries.
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