New Service Status System
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New Service Status System
20-02-2018 9:53 AM
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https://community.plus.net/t5/Community-Announcements/Service-Status-Changes/m-p/1516144#M8438
I note that there is no system for generating an email or RSS Feed - this is a serious omission - will it be linked to the Usertools or will this come later
Re: New Service Status System
20-02-2018 6:44 PM - edited 20-02-2018 6:54 PM
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
I've added this post to a feedback topic in the SU space @Oldjim it does seem quite logical to continue this facility, though the new GDPR requirements may complicate the email option.
Will it be added to Usertools? IMHO highly unlikely.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Service Status System
21-02-2018 8:52 AM - edited 21-02-2018 8:58 AM
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@Oldjim wrote:
https://community.plus.net/t5/Community-Announcements/Service-Status-Changes/m-p/1516144#M8438
I note that there is no system for generating an email or RSS Feed - this is a serious omission -
Good shout, I'll add it to the list
will it be linked to the Usertools or will this come later
There are no plans to link Usertools.
Re: New Service Status System
22-02-2018 10:25 PM
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Re: New Service Status System
23-02-2018 8:17 AM
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Re: New Service Status System
23-02-2018 9:40 AM
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who are you calling a tool
Re: New Service Status System
25-02-2018 4:56 PM
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Does that preclude someone from manually posting?
Newsgroups are the second thing I look at online, after email. Forums are a distant 3rd!
Re: New Service Status System
26-02-2018 9:22 AM
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Re: New Service Status System
27-02-2018 4:35 PM
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Clicking on the 'check status' button on the Help and Support page just returns a blank page (as it did yesterday.)
What, if anything, am I doing wrong?
Re: New Service Status System
27-02-2018 4:51 PM
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Should probably also make sure only production code goes live rather than star wars quotes.
<div hidden="">I have the high-ground</div>
Re: New Service Status System
27-02-2018 9:44 PM
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Re: New Service Status System
28-02-2018 10:34 AM
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@JayG - just tried it and it is working (at least for me) are you still having difficulty? Which browser are you using?
@ScottStorey - how on earth did you find that one?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New Service Status System
28-02-2018 10:58 AM
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Re: New Service Status System
28-02-2018 11:09 AM
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Same for me @JayG I'll raise it now.
Re: New Service Status System
28-02-2018 11:26 AM
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Thank you for clarifying ... same with IE11 on Win10.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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