New router
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- Re: New router
New router
07-07-2020 3:00 PM
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Want to thank Chris on phone on Saturday, v helpful and friendly.
My ancient router (9 years) finally passed away and I needed a new one. Ordered new one from PlusNet on Saturday. Up and running again this morning, took about 10 mins to set up after the postman delivered it - all worked first time no problems.
(Relieved - thought I was in for a load of hassle and long wait!)
IanSn
Re: New router
07-07-2020 3:29 PM
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I've never given it much thought about the lifecycle of a hub.
I have the original four-year-old Plusnet Hub One and when I upgraded (11months ago) to Fibre Extra, the hub has remained the same, so I presume it's one hub for all?
@IanSn did you get any warning signs of your hub failure?
Re: New router
07-07-2020 3:36 PM
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Re: New router
07-07-2020 10:37 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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