No dial tone and excessive waiting time to speak to an advisor

[#1]

I have no dial tone, I can’t receive calls, yet my broadband is working, the waiting time to speak to an adviser is thirty minutes, not good

[#2]

Click on this link and follow the instructions under "There's no dial tone" https://www.plus.net/help/phone/phone-line-troubleshooting/

[#3]

If this is FTTC and the voice fault is between the cabinet and the exchange (e-side) there will be no impact on broadband operation.

If the fault is between the home and the cabinet (d-side) then ADSL can limp along with one side of the circuit broken.

[#4]

Thanks for your input I appreciate it

[#5]

Hi thanks for the info, I’ve tried the troubleshooting routine Three times and after a short time the same message appears “Oops something went wrong” and a number to phone so I’m in the loop of having to wait to speak to someone, thanks anyway for the input

[#6]

In that case, check your tickets (see link below).

It is known that the line tester does report failure in some conditions ... but it can also have successfully raised a fault report to BTOR. If there’s a ticket, you do not need to bother phoning.

[#7]

Yes there is a ticket raised, thanks for your advice 

[#8]

Hi there, the fault has been cleared back to us by Openreach so it should be resolved now. Are you able to confirm if it has please?