No email - No ticket

[#1]

I rang CS on Thursday re the price increase email I received and to ask some questions about the 'deal' PN offered me. I said I would need to think about it and have a look around to see what else is out there. The very nice young lady I spoke to said she would email a summary of the details discussed and what the offer included but so far I haven't received any email nor is there a ticket on my account with any details either.

Doesn't give a good impression.

[#2]

Hi there, 

Sorry you didn't get your ticket as promised. I've just chased this up with the agent you spoke with, they pass on their apologies and will be adding a ticket to the account shortly. 

I'll be checking back on this in a short while after replying to make sure. 

[#3 · Accepted solution]

FYI, 

I've checked your account and the ticket has been added, sorry it was later than promised! 

https://www.plus.net/wizard/?p=view_question&id=174138967

[#4]

Thanks Adam