Not Happy With Empty Promises

[#1]

Shall not stay when contract runs out, was promised 30Mb/s and 1571 and caller display
haven`t got 1571 or caller display, and only getting 14Mb/s, not the end of the world I know,
but I do not like promises just to get you to sign up, terrible way of doing business

[#2]

If Plusnet has started promising speeds that is a major change of policy. I have never known any ISP promise any speed.

[#3]

So, have you been to the add call features page to add 1571 and caller display to your phone package? If not, then you will not have them.

[#4]

Thanks Paulgee
I am new to this and did not know I had to put it on myself, but I notice there is a cost
which I was not told about, I was told like for like from my exsisting company.
and , yes the guy definately told me " you will get the full 30Mb/s"

[#5]

SORRY.... PEEGEE!

[#6]

Quote from: TF59

" you will get the full 30Mb/s"

There is no product that has a 30Mb/sec download, except incidentally if a FTTC connection at 80/20 is performing poorly, or 40/10 is performing reasonably well. If you are on a FTTC/P product then getting only 14Mb/s is very poor indeed, however, if you are on ADSL2+ then 14Mb/s is pretty good.

[#7]

Plusnet don't make a secret of the fact that they charge for caller display and 1571; in fact the charge for caller display (which can be free with BT) has come in for some criticism.  Sounds like you were oversold on what Plusnet could give you; take it up with them.

[#8]

1571 (voicemail) is free :).
Regards
Mike

[#9]

Sounds like a call centre staff training problem.