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Placed Order This Morning - Now Want to Cancel - 35 Mins on Hold Waiting - HELP!

stylusnet
Newbie
Posts: 6
Registered: ‎07-08-2014

Re: Placed Order This Morning - Now Want to Cancel - 35 Mins on Hold Waiting - HELP!

You have a 7 day cooling off period. I cancelled mine a few hours after installation as didnt work. Its half the speed of another BT fibre in the same room (4mb fantastic) they will try to tell you to pay £25 towards the engineer but I told them to sue me for it and got it back. Get out now while you can. Their support lines are dire.
jetstar
Grafter
Posts: 58
Thanks: 2
Registered: ‎19-11-2010

Re: Placed Order This Morning - Now Want to Cancel - 35 Mins on Hold Waiting - HELP!

Call wait times are up to 45 mins tonight, whatever happened to the new call centre?