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PlusNet Broadband Faults - Our Experience

theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

Hi,
Thank you for your help. I left the computer for a while, and coming back to it, all still seems well, strangely (it is late now, not sure if this affects things). What I have noticed is the RX CRC errors have stopped at 36968, at least for the last 20 minutes. These are the current stats:
Uptime: 4:00:57.
TX Cells RX Cells TX CRC errs RX CRC errs
250994 3108502 0                   36968
Mode                     State                   Up Speed Down Speed SNR Margin Loop Att.
ADSL2+(G.992.5) SHOWTIME 444937 6655387                     7                     35
PlusNet Line Speed
---------------------------
Estimated line speed:Not recorded (service activated before we introduced estimates).
Current line speed: 7.1 Mb
BT Speedchecker
------------------------
Download speedachieved during the test was - 5.52 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Exchange VP Status
---------------------------
There are currently no known capacity problems on your exchange (and no record of any in the last month).
Gateway
------------
pcl-ag02.  I've tried dropping the ppp session and obtaining a new ip address when it got slow, but this does not fix the slow connection. Rebooting the router does, at least temporarily.
The download degradation doesn't seem to last just a few seconds - it slows and slows until I can't load a page. This did not happen a week ago.
Will check again in the morning, and will keep router on as long as possible (ony rebooting if I need to communicate and can't due to speed).
Thank you
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: PlusNet Broadband Faults - Our Experience

Those CRC errors, as you mentioned earlier are very high for the uptime, whilst the error rate is high, you will see a slow down in throughtput, but if the slowdown is permanent, something else is happening. You are not being capped now because the Noise margin and Sync speeds are not consistent for your line attenuation, the noise margin should be greater for that speed, so something is generating a lot of noise.
I don't suppose the increased error rate coincides with phone use, can you hear any crackling on the line when using the phone? Or do you have a Sky box connected to the phone line (filtered) for interactive use, or even not connected to the line? If so try switching it off.  If you have a cordless phone try unplugging it and switch it off (base station as well).
My first thoughts were, have you got another filter and modem/router you can try?
I'd recommend that every time you want to swap any thing around or re-boot, log in to the modem/router interface and Disconnect the session first, then power down the modem/router before unplugging it or the filter from the line. If you are just re-booting leave it off for a few minutes before powering up again. Don't re-boot/resync more than about 5 times in an hour and then leave it for the rest of the day, this should help to stop the DLM thinking you have an unstable connection.
What I'd suggest is next time you feel you must re-boot, swap the filter first (using the method outlined) and see if that makes any difference.
If it continues, try another modem/router. If it still continues plug in at the Test socket.
I have to say that my gut feeling is that it is likely to be the modem/router, but only substitution will prove that one way or another. If you haven't got another, try and borrow one (not locked to another network of course)
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

Thanks. I've swapped one filter already last night. Will leave the other until it happens again.
This morning the RX CRC errors are down to 2990 - I can't figure why as thats lower than last night, and it doesn't look like the connection has been reset as the uptime shows as over 14 hours. I thought this was a running counter? Unless its gone all the to the limit and back to zero?!
Download speeds are ok at the moment.
I tried using the phone, but that has no effect - i.e. either the RX CRC errors increase as they were or stay stationary.
Thanks again for your help.

Uptime:14:41:48

TX Cells RX Cells TX CRC errs RX CRC errs
376395 4048403 0                    2990
Mode                    State                   Up Speed Down Speed SNR Margin Loop Att.
ADSL2+(G.992.5) SHOWTIME 444937 6655387                    8                    35

PS: I say all is fine, but these are the BT Speedchecker results that seem to contradict the standard broadband speed check:
Download speedachieved during the test was - 1.03 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

My router was just disconnected, and things are getting slow again,  and now I get these stats:
TX Cells RX Cells TX CRC errs RX CRC errs
416759 837613 0 0
Mode State Up Speed Down Speed SNR Margin Loop Att.
ADSL2+(G.992.5) SHOWTIME 444937 4544000 8 35
BT Speedchecker
------------------------
Download speedachieved during the test was - 3.7 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
Upload speed achieved during the test was - 0.25Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Why has the IP profile for my line been lowered again?? Is someone at PlusNet changing settings?
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: PlusNet Broadband Faults - Our Experience

No, that is not Plusnet, that is the exchange. It automatically goes up & down with your sync speed.
Try the Thinkbroadband speedtester, or the BT Beta one, or Speedtest.net (use a London server). The BT Diagnostic has been a bit iffy lately.
Can't comment more until this evening.
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

The speed has dropped with all the testers - down to about 3.7mb download. The ip profile at the local exchange was the issue in the first place (i.e. had stuck at a low figure after socket issues). From my understanding I will never get more than what it is limited to at the local exchange.
I'm not sure why its suddenly gone down to such a low number when things seem to have been stablising. Its terribly slow.
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

Hi,
The status of the connection has stayed the same now for the last 20 hours - i.e. about 3mb download, and the bt ip profile is fixed at 4.01 Mbps.
There are only 51 RX CRC errs during this time and the router has not rebooted.
Obviously this is consdierably slower than we have had before this all took off (6-8mb then), so my question is, when will things revert?
Will the BT profile gradually move back up?
According to the PlusNet profile, we are getting 7.1 mb! Which is what we were getting 2 weeks ago.
Thanks in advance.
TX Cells   RX Cells TX CRC errs   RX CRC errs
837221   4359376 0                   51
Mode                         State               Up Speed Down Speed     SNR Margin Loop Att.
ADSL2+(G.992.5) SHOWTIME       444937         4544000     8                         35

Download speedachieved during the test was - 2.73
For your connection, the acceptable range of speeds is 1.2 Mbps-4
IP Profile for your line is - 4.01
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: PlusNet Broadband Faults - Our Experience

The reason your sync speed went down was probably due to a lot of noise being present when you last booted up.
Don't see any major issues with CRC errors. As soon as the SNR Margin is greater than 6.5-7dB do a re-boot.
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

Hi,
When you say greater than 6.5-7dB, it is already at 8dB - should I reboot the router now?
Will this force the local echange BT IP Profile to re calculate?
Thank you!
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: PlusNet Broadband Faults - Our Experience

Yes to both.
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

Thanks. Rebooted, but no change as yet. Does the IP profile take some time to recalculate?
The last few times I've tried the BT Speedchecker it says my download is only 0.02mb/s so I've relied on the other standard internet speed checkers (which show around 1-2mb).
TX Cells RX Cells TX CRC errs RX CRC errs
23889 69119 0                   0
Mode                   State                   Up Speed Down Speed SNR Margin Loop Att.
ADSL2+(G.992.5) SHOWTIME 444937 4544000                   8                   35

BT Speed checker
--------------------------
Download speedachieved during the test was - 0.02 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: PlusNet Broadband Faults - Our Experience

Well the Sync or margin hasn't changed, so I'd say the exchange DLM has Banded you because of the large number of errors, to try and stabilise things.
If I were you, I'd start a thread over on the Broadband and Routers Board and provide all the usual information.
theFlash
Grafter
Posts: 30
Registered: ‎27-04-2012

Re: PlusNet Broadband Faults - Our Experience

I've now started a thread there. Thanks for you help. If anyone from PlusNet is reading this I'd appreciate some input from you!
Thanks