Plusnaet Failure
Plusnet this is the 1st time you have failed me. YES MY WIRING IS GOOD IN HOUSE why do i have to wait 72 hrs for just a reply and yes i dont like your rep raising his voice to me. I am the customer i can raise my voice if he raises it back not good. I will look into leaving you tonight due to this and the original phonecall was about drop outs. over 30 in 1 afternoon now i have to wait till thursday. Yeah right goood job plus net u had my cash u wont be getting it no more at this rate 
Sounds like one very angry customer... 
DieselDo,
Thank you for your kind words - come out of retirement and work for PlusNET - an interesting idea!
Not having a modern nte5 with a test socket could indeed be a factor in your issue. The need to "reset at the exchange" again is very indicative of a line / connection / equipment fault. It suggests that the error rate on your line is driving the exchange management systems in the "wrong" direction. The standard stats requested should indicate this if we could see them.
The process is a bit of a pain, but it is there to significantly eliminate the risk of ineffective use of BTOR resources with the consequence of costs to the end user (you), costs to the ISP (billing and payment processing) and BTOR not being available to service someone else's fault which they need to fix - which could have been yours - resulting in a no show appointment. One way or another these checks do everyone a favour!
I've been through all the stages of this over the years: "It worked yesterday, nothing has changed here so the fault must be somewhere else" only to eventually find that changing the router, filter or moving to the master socket has eliminated the "external" issue. Electronics deteriorate over time, especially capacitors. Their decay can be slow or sudden, but having crossed their operational margin they no longer do their job properly, which is not the same as not working at all. Marginal operation is a major issue in any high speed system, be that telecommunications or computers.
A very significant number of speed and connectivity problems are down to those issues which users are asked to check out. After that the router stats and other data (if you know how to interpret them) can tell you a great deal about the likely cause of a problem, which is why they are asked for. Some issues can be resolved by correcting line settings, others will require an engineer visit.
However an ever increasing number of Internet issues are caused by the many electrical gadgets we use in our homes: anything having a switched mode power supply (those little black boxes powering laptops etc); baby monitors; DECT phones; plasma TVs; Freeview boxes; CCTV systems; central heating; fridge / freezers; in fact nearly anything which switches on / off or for some reason uses a variable amount of power (switch to / from standby) can cause a phenomena called REIN. This is really bad news as it is difficult to locate and (especially if external to your home) be difficult to eliminate. BTOR have no regulatory power to cause the "owner" of the cause of REIN to rectify matters. At the business premises I recently occupied, West coast mainline trains passing nearby generated a -4+dB noise spike - given that my normal noise margins was around 6dB on some occasions that spike was enough to drop my connection - nothing anyone could (or would) do about that.
I hope your engineer visit finds a fault which can be fixed. Hopefully he will fit a modem nte5 socket - if he does not suggest it, ask him if he thinks it will be beneficial. Be warned there might be other faults which they don't pursue - there is a tendency to assume that the fault found which when fixed and delivers some improvement is all that's wrong with a line. You might find it useful to get the router stats before they attend to compare them to after they leave. This will give you a comparison of the achieved improvement. Further, sight of your current stars will allow an estimation to be made of what your line should do, so that when talking to the engineer you will know how close to ideal their fix is before they leave.
HTH.
Thank you for your kind words - come out of retirement and work for PlusNET - an interesting idea!
Not having a modern nte5 with a test socket could indeed be a factor in your issue. The need to "reset at the exchange" again is very indicative of a line / connection / equipment fault. It suggests that the error rate on your line is driving the exchange management systems in the "wrong" direction. The standard stats requested should indicate this if we could see them.
The process is a bit of a pain, but it is there to significantly eliminate the risk of ineffective use of BTOR resources with the consequence of costs to the end user (you), costs to the ISP (billing and payment processing) and BTOR not being available to service someone else's fault which they need to fix - which could have been yours - resulting in a no show appointment. One way or another these checks do everyone a favour!
I've been through all the stages of this over the years: "It worked yesterday, nothing has changed here so the fault must be somewhere else" only to eventually find that changing the router, filter or moving to the master socket has eliminated the "external" issue. Electronics deteriorate over time, especially capacitors. Their decay can be slow or sudden, but having crossed their operational margin they no longer do their job properly, which is not the same as not working at all. Marginal operation is a major issue in any high speed system, be that telecommunications or computers.
A very significant number of speed and connectivity problems are down to those issues which users are asked to check out. After that the router stats and other data (if you know how to interpret them) can tell you a great deal about the likely cause of a problem, which is why they are asked for. Some issues can be resolved by correcting line settings, others will require an engineer visit.
However an ever increasing number of Internet issues are caused by the many electrical gadgets we use in our homes: anything having a switched mode power supply (those little black boxes powering laptops etc); baby monitors; DECT phones; plasma TVs; Freeview boxes; CCTV systems; central heating; fridge / freezers; in fact nearly anything which switches on / off or for some reason uses a variable amount of power (switch to / from standby) can cause a phenomena called REIN. This is really bad news as it is difficult to locate and (especially if external to your home) be difficult to eliminate. BTOR have no regulatory power to cause the "owner" of the cause of REIN to rectify matters. At the business premises I recently occupied, West coast mainline trains passing nearby generated a -4+dB noise spike - given that my normal noise margins was around 6dB on some occasions that spike was enough to drop my connection - nothing anyone could (or would) do about that.
I hope your engineer visit finds a fault which can be fixed. Hopefully he will fit a modem nte5 socket - if he does not suggest it, ask him if he thinks it will be beneficial. Be warned there might be other faults which they don't pursue - there is a tendency to assume that the fault found which when fixed and delivers some improvement is all that's wrong with a line. You might find it useful to get the router stats before they attend to compare them to after they leave. This will give you a comparison of the achieved improvement. Further, sight of your current stars will allow an estimation to be made of what your line should do, so that when talking to the engineer you will know how close to ideal their fix is before they leave.
HTH.