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Plusnet home page loading problem?

FIXED
Alk
Dabbler
Posts: 14
Thanks: 4
Registered: ‎04-08-2012

Re: Plusnet home page loading problem?

To follow bill888's lead:

Same DNS lookup results.

 

Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ARCHER_D50 [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    10 ms    10 ms     9 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5    17 ms    17 ms    16 ms  84-93-224-48.plus.net [84.93.224.48]
  6    16 ms    18 ms    15 ms  po6.peh-cr01.plus.net [84.93.232.57]
  7    15 ms    15 ms    15 ms  reth0.peh-elbfw.plus.net [84.92.0.101]
  8    16 ms    16 ms    15 ms  10.104.0.53
  9    15 ms    15 ms    15 ms  portal.plus.net [212.159.8.2]


Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ARCHER_D50 [192.168.1.1]
  2     *        *        *     Request timed out.
  3     9 ms    10 ms     9 ms  141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
  4     9 ms     9 ms    10 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5    11 ms     9 ms     9 ms  be1.psb-ir01.plus.net [195.166.129.176]
  6    16 ms    16 ms    16 ms  84-93-224-48.plus.net [84.93.224.48]
  7    17 ms    17 ms    16 ms  reth0.ptp-elbfw.plus.net [84.92.0.109]
  8    17 ms    17 ms    20 ms  10.104.128.55
  9    17 ms    16 ms    17 ms  portal.plus.net [212.159.9.2]

 

Checked in Chrome developer tools and on Windows PC1 where it is stuck in "redirect loop" it is connecting to 212.159.9.2. On Windows PC2, in Chrome it is also connecting to 212.159.9.2.

IP is 146.90.200.x

Which gateway
You are currently connected to gateway psb-ir01.

This is located in Southbank Point of Presence.

 Here's a twitter search highlighting other users with the issue (not an exact science I'm afraid!):

https://twitter.com/search?l=&q=website%20OR%20homepage%20%40plusnethelp%20OR%20%40plusnet%20since%3...

JonoH
Hero
Posts: 4,346
Thanks: 1,563
Fixes: 157
Registered: ‎29-09-2011

Re: Plusnet home page loading problem?

Fix

Are we still seeing this issue?

 Jono H
 Plusnet Community Manager
bill888
Champion
Posts: 1,255
Thanks: 264
Fixes: 38
Registered: ‎18-10-2008

Re: Plusnet home page loading problem?

Looks like it is fixed for me when I enter  www plus net    or   plus net  in chrome on my win10 laptop.   The home page does blink once and go blank, but after a few seconds, the www plus net/home  page is displayed.

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
Pressman
Dabbler
Posts: 12
Thanks: 3
Registered: ‎29-03-2018

Re: Plusnet home page loading problem?

Will try when home from work.

Alk
Dabbler
Posts: 14
Thanks: 4
Registered: ‎04-08-2012

Re: Plusnet home page loading problem?

It is working for me now as per bill888's description (although it flashes up with some page content, not a blank page).

scuda1
Hooked
Posts: 6
Thanks: 5
Fixes: 1
Registered: ‎29-04-2016

Re: Plusnet home page loading problem?

Just checked and looks like someone has fixed it. All OK now!

 

Scuda1