Poor customer service

[#1]

Quote

next friday (25th)

But .... today is the 25th

[#2]

mistake: it's due for the 1st of Feb

[#3]

1st Feb is OK with me - I'll make sure someone is home all day.
Can you just check the order raised as the e-mail you sent me also says the 25th (i.e. today) 
Thanks.

[#4]

My bad! my thoughts were clearly elsewhere at the time, sorry for the confusion it's definitely the 1st!

[#5]

Glad to see you got your phone ok, lets hope the rest go's smoothly.
Excellent attention to detail there Adam

[#6]

@ adam or any other plusnet support person
Any updates on my fibre order?  Was supposed to have an engineer by 1 (Now) but no sign. 
Confirmed the appointment yesterday after speaking with customer services about another issue (overcharged line rental)
Getting a bit annoyed with all this now so off to phone - hopefully wont have to wait in a queue too long. 
Where is the smiley for "tearing hair out"?

[#7]

Katy could not tell me why engineer did not show.
Best she could do was transfer me to make another appointment.  Waited in the queue for over 30 minutes.
Checked the call centre stats while I was waiting.  longest call 6min 44.  They cannot be monitoring mine so I've just hung up!
Just about given up so now off to check other providers fibre offers online - I'll be in touch - if I can get through

[#8]

Thanks for your time on the phone, sorry that the engineer appointment is not booked in for today.
As I said it is booked in for Monday 8am-1pm and please let me know how it goes on Monday.
Chris

[#9]

Well I've now had an email saying my product change is complete - it isn't but I assume this means it will be later today.
I got quite excited at 8:10 this morning when an openreach van parked opposite my house but he sat in the van for 5 minutes before driving off. 
Hopefully he's just gone to mess around with some wires before he comes back.
I did a speed test in case the plusnet email was correct but no - still just 2.7mbps. 
Will keep you updated as promised.

[#10]

Still no engineer - deja vu?

[#11]

Engineer just phoned - running late but on his way here - at last!

[#12]

Its working!  Engineer just left.
Getting 32mbps at the mo though I understand this should improve over 48hrs to get up to the predicted 62.
Not totally happy with the missed appointments, eventual late one, overcharge on my line rental and lack of communication generally but at least I've finally got what I ordered.
So I'll shut up now.

[#13]

As a new Plusnet customer I have been taken aback about just how poor Plusnet have been with regards Customer Services, I know problems can happen but the tone and nature of response to multiple request has to be frank been worst Ive encountered
As a grown man I never thought Id utter the words wish I chosen Virgin Fibre.
Intrigued to hear if other new customers have witnessed the same, it appears from the outside, given call response times, bad attitude Plusnet do not have the people in place to make real their promise of We'll do you Proud
Have others witnessed similar ?

[#14]

No!

[#15]

@Declan68
I'm sorry to hear that you feel that way, it sounds to me that a couple of things haven't met expectations. However I can see that my colleague Sam is dealing with your issues and is due to be in touch with you soon. Let us know if there's any problems beyond that.

@mp9999
I'm really glad to hear that's been sorted!