Positive feedback for #67862626

[#1]

Spoke to Duaine from the Faults Team, who told me this was an easy problem for Plusnet to rectify.
He told me exactly what he was going to do and what should happen.
Professional and friendly, sometimes those attributes don't always go together!
So please say thank you on my behalf 
I'm back to being a happy customer!

[#2]

Quote

So please say thank you on my behalf

Sure, will do! - notice I excluded the kissy smiley not sure Duaine wants that passing on from me