Rubbish customer service

[#1]

25 min advised call wait time at 6:15 pm on a sat evening finally get answer at 7:45 pm yes 90 mins then told no-one in department I need as closed asked to be called back was told would be Monday!!! Why someone else can't call me back next day and was told it's how it works in a call centre as could leave a message but no-one would probably deal with it .so my options are wait more than likely for 2 days by the sound of it and then only if person I spoke to remembers after their day off or do i spend another 90 mins on hold

[#2]

Hi there @Tc123,

I'm really sorry to see this has happened, please accept my apologies. I will pass this back on to the relevant team.

Perhaps we can help you out here? Let us know in a comment below what issues are affecting you and we can look into it further.