Support answered immediately.

[#1]

I phoned support on Saturday and the phone rang once and was picked up !!!
My problem of disconnecting was diagnosed and everything has been fine since.
My problem was a  'stale session on access rack'
Of course, I had guessed that was what it was 
Well done support.

[#2]

Nice one
Glad it got sorted for you fast.

[#3]

Quote from: mummy

I phoned support on Saturday and the phone rang once and was picked up !!! ... Well done support.

It needs to be framed and put on public display in Plusnet's headquarters. The chances of that happening is lower than winning the National Lottery. And, of course, it is much better than winning the National Lottery. Congratulations to all involved!

[#4]

Quote from: mummy

I phoned support on Saturday and the phone rang once and was picked up !!! My problem of disconnecting was diagnosed and everything has been fine since. My problem was a  'stale session on access rack' Of course, I had guessed that was what it was  Well done support.

In case I need to phone CS on a Saturday can you say what the time of day it was you made the call?
Well done Plusnet but remember one swallow doesn't make a summer.